Friendly and enthusiastic Team Leader who consistently meets customer service satisfaction goals. Competent Team Leader driven to exceed sales goals and build long-term relationships with customers. Facilitated positive experiences through high-quality customer care and prompt resolution of complaints or issues. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Qualified Team Leader with one year of experience in fast-paced customer service and call center environments. Personable and professional under pressure. Quick and effective at decision making and maintaining excellent customer service throughout the sales process. Team Leader who consistently meets and exceeds sales targets. Reliable team player and strong communicator. Accountable Team Leader demonstrating a high level of ownership and initiative.
Flexible schedule and strong mathematical aptitude. Experience with on field construction duties. Knowledge in angles and dimensions required for surveying and field engineering. Detailed and thorough training in concrete pouring and measurements. Consistently punctual for shifts including over time experience.
Staff education and training
Excellent work ethic
POS systems expert
Motivated team player
Construction management experience
Laser total station experience
Educated in concrete construction
Team Leader | 02/2018 to CurrentChick-fil-A - Chantilly, VA
Hired February 2018, promoted to Trainer June 2018, promoted to Team Leader November 2018.
Field engineer | 04/2019Holder Construction Company - Manassas, VA
Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Strategically scheduled team members to maintain optimal staffing levels at all times.
Assessed workloads to meet seasonal fluctuation needs.
Contacted customers to follow up on purchases, suggest new merchandise and inform on promotions and upcoming events.
Determined customer needs by asking relevant questions and listening actively to the responses.
Ensured superior customer experience by addressingcustomer concerns, demonstrating empathy and resolving problems swiftly.
Answered customer questions regarding merchandise and pricing.
Communicated with and supported sales, marketing and administrative teams.
Answered customer telephone calls promptly and in an appropriate manner.
Developed reputation as an efficient service provider with high levels of accuracy.
Built long-term customer relationships and advised customers on purchases and promotions.
Learned, referenced and applied product knowledge information.
Assisted customers with food selection, inquiries and order customization requests.
Answered average of 5 calls per day, addressing customer inquiries, solving problems and providing new product information.
Operated a cash register for cash, check and credit card transactions with 97% accuracy.
Worked night and weekend shifts during holiday season, securing $12,000 in orders in 9 hours.
Processed cash and credit payments rapidly and accurately.
Preserved a perfect attendance record for 11 months.
Earned management trust by serving as key holder, responsibly opening and closing store.
Operated POS system to itemize and complete an average of 1,300 customer purchases.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Worked with the management team to implement the proper division of responsibilities.
Mentored new sales associates to contribute to the store's positive culture.
Implemented new working processes which delivered continued improvements.
Dual lingual experience with fellow team members.
AccomplishmentsHome Schooled - Chantilly, VA
Supervised team of 20 staff members.
Worked directly with Marketing, Catering, Front of House to increase sales and number of clients.
Received award for outstanding hospitality in the restaurant, May 2018.
Received award for demonstrating excellent Chick-fil-A Core4 in the restaurant, August 2018.
Education and Training
High School Diploma2018
, Varsity Baseball
Spring, 2014, ODACS State Champions, Fall 2014, Spring, 2015, Fall 2015, Spring 2016, Fall 2016, Spring 2017, Fall 2017
Varsity Basketball Winter, 2014, 2015, 2016
Endurance Car Racing Team, 2017-2018
Dulles South Food Pantry, December 2014-present
Hobbies and Recognition
, ODACS All-Tournament Team, Baseball, Spring, 2014
UCA All-Tournament Team, Basketball, December, 2014
OLBC Honorable Mention, Baseball Spring 2016
UCA All-Tournament MVP, Basketball, December 2016 Team Award-Most Improved Varsity Player
OLBC First Team All-Conference, Baseball Spring 2017
FCA 4-Core Baseball Player of the Year Award, Fall 2017
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Companies Worked For:
Holder Construction Company
Job Titles Held:
High School Diploma
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