Team Leader Resume Example

• Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
• Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
• Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
• Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
• Maintained clean and well-organized environment to promote client happiness and safety.
• Monitored clients' progress to report necessary changes.
• Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
• Managed various daily job tasks, including patient transportation and appointment scheduling.
• Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
• Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
• Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
• Completed data entries in charts and logbooks to document client progress.
• Transported client to doctor's appointments and to complete other related errands.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

• Assessed customer needs and upsold products and services to maximize many sales.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Answered numerous inbound calls per day and directed to designated individuals or departments.
• Set up and activated customer accounts.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• Upheld privacy and security requirements established by regulatory agencies.
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
• Escalated customer concerns, store issues and inventory requirements to supervisors.
• Delivered high level of service and support to each customer, paving way for future business opportunities.
• I also specialize in money handling such as personal loans, check cashing , bill payments .
• Assessed customer needs and upsold products and services to maximize in the company's sales.

• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Educated customers on special pricing opportunities and company offerings.
• Met and exceeded productivity targets by handling every interaction with top-notch customer service.
• Capitalized on opportunities to enhance customer experiences and bring in repeat business.
• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
• Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
• Evaluated benefits for each caller to determine service needs and address concerns.
• Trained 10 new employees each quarter in procedures and policies in order to maximize team performance.
• Answered 30 daily phone calls to resolve I'm happy customer issues efficiently.
• Answered customer questions and addressed concerns, resulting in 50% reduction in complaint calls.
• Mentored junior team members and managed employee relationships.
• Expressed appreciation for patronage, inviting and encouraging customer return visits.
• Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
• Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Replenished shelves to maintain adequate merchandise levels.
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
• Worked with managers to develop service improvement initiatives.