LiveCareer-Resume

team leader resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Flexible customer service history and experience years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients. Currently a team lead so I’m also experienced in working in manufacturing as well I am a very Ambitious

Detail-oriented employee with 2 years of team lead experience and history of policy and procedure adherence. Skilled in reading technical documents and using schematics to execute accurate work. Skilled in working within team to accomplish goals, drive productivity and improve process operations.

Skills
  • Client support
  • Issue resolution
  • Process improvement
  • Team supervision
  • Call center experience
  • Health assessments
  • Technical skills
  • Quality assurance
  • Diagnostic abilities
  • First Aid/CPR
  • Problem resolution
  • Insurance billing
  • Invoice generation
  • Relationship development
  • Customer service
  • Organization
  • Planning and coordination
  • MS Office
  • Administrative support
Experience
Team Leader, 01/2019 to Current
South Georgia Medical CenterValdosta, GA,
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Offered constructive criticism regarding quality assurance on collections team phone calls.
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth.
  • Inspected stock to identify imperfections, assign grades and determine issues with production.
  • Counted, sorted and stacked finished pieces for easy access.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
Home Health Aide, 01/2017 to 12/2018
Marshall Medical CenterGeorgetown, CA,
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Monitored clients' progress to report necessary changes.
  • Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
  • Managed various daily job tasks, including patient transportation and appointment scheduling.
  • Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
  • Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
  • Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
  • Completed data entries in charts and logbooks to document client progress.
  • Transported client to doctor's appointments and to complete other related errands.
Customer Service Representative, 08/2017 to 01/2018
AlgonquinSalem, NH,

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

  • Assessed customer needs and upsold products and services to maximize many sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered numerous inbound calls per day and directed to designated individuals or departments.
  • Set up and activated customer accounts.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Upheld privacy and security requirements established by regulatory agencies.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • I also specialize in money handling such as personal loans, check cashing , bill payments .
  • Assessed customer needs and upsold products and services to maximize in the company’s sales.
Customer Service Associate, 05/2015 to 09/2017
HoneywellMoca, PR,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Trained 10 new employees each quarter in procedures and policies in order to maximize team performance.
  • Answered 30 daily phone calls to resolve I’m happy customer issues efficiently.
  • Answered customer questions and addressed concerns, resulting in 50% reduction in complaint calls.
  • Mentored junior team members and managed employee relationships.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Replenished shelves to maintain adequate merchandise levels.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Worked with managers to develop service improvement initiatives.
Education and Training
High School Diploma: , Expected in 01/2007 to Dohn Community - Cincinnati, OH
GPA:
Associate of Arts: Business Administration And Management, Expected in to Chatfield College - Cincinnati, OH
GPA:

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Resume Overview

School Attended

  • Dohn Community
  • Chatfield College

Job Titles Held:

  • Team Leader
  • Home Health Aide
  • Customer Service Representative
  • Customer Service Associate

Degrees

  • High School Diploma
  • Associate of Arts

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