Team Leader Resume Example Burger King

TEAM LEADER

Summary

Focused Team Leader bringing -background in management. Adept at reviewing team analytics and devising improvement strategies to increase productivity. Skilled coach and trainer committed to helping employees reach maximum potential.

Energetic professional with two years of experience in the fast food sector. Punctual employee following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee.

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication.

Skills

Team supervision
Issue resolution
Call center experience
Process improvement
Quality assurance
First Aid/CPR

Problem resolution
Relationship development
Organization
Customer service
Team building

Experience

08/2019 to Current

Team LeaderBurger King － Marion, IN

Read weekly sales inserts and monitored price changes.
Processed returned items in accordance with store policy.
Helped customers find specific products, answering questions and offering advice.
Provided assistance with purchases, locating items and signing up for rewards programs.
Increased sales [Number]% by suggesting specific purchases to customers and [Action].
Received payments for [Product or Service] and issued receipts reflecting zero balances or additional payments required to bring accounts current.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Properly verified customer identification for alcohol or tobacco purchases.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Learned roles of other departments to provide coverage and keep store operational.
Processed customer payments quickly and returned exact change and receipts.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Inspected stock to identify imperfections, assign grades and determine issues with production.
Tended machines during operation to monitor progress and adjust controls, maintaining optimal speeds and tension.
Operated hand and power tools to clear jams, adjust positions and trim rough edges.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Made special cuts such as grooves, bevels and miters to complete designs.
Reviewed production specifications to properly set up and calibrate machinery.
Counted, sorted and stacked finished pieces for easy access.
Reviewed specifications and directions carefully to determine precise set up for [Type] and [Type] equipment to manufacture [Type] goods.
Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
Communicated and coordinated with multiple departments to achieve top results.
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth.
Fostered positive employee relationships through effective communication, training and development coaching.
Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.

12/2018 to 08/2019

WaitressMeyer Drive In － Marion, IN

Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Calculated charges, issued table checks and collected payments from customers.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.

05/2015 to 08/2016

Non Life GuardMarion Splash House － Marion , IN

Greeted patrons, did a security check on their bags, checked them in, made food, cleaned the park

Education and Training

06/2019

High School DiplomaMarion High School － Marion, IN

Resume Overview

Companies Worked For:

Burger King
Meyer Drive In
Marion Splash House

School Attended

Marion High School

Job Titles Held:

Team Leader
Waitress
Non Life Guard

Degrees

High School Diploma

Team Leader Resume Example

Resume Score: 80%

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