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Team Leader Resume Example

Resume Score: 80%

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TEAM LEADER
Summary

Energetic professional with 7+ years of experience in food industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.

Skills
  • Quality Improvement
  • Training
  • Client support
  • Team supervision
  • Safety
  • Quantitative skills
  • Ability to analyze reports
  • Experience in leadership
  • Improvement plan knowledge
  • Active listening
  • Relationship building
  • Communication
  • Supervision
  • Coordination
  • Content management expertise
Experience
Team Leader, Assure quality services, June 2019-August 2020San Antonio , TX
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Inspected stock to identify imperfections, assign grades and determine issues with production.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Made special cuts such as grooves, bevels and miters to complete designs.
  • Developed and deployed new services and implemented new company policies.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Integrated process improvements to increase overall workflow.
  • Delegated daily tasks to team members to optimize group productivity.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Identified equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
General Manager, Jack In The Box, March 2015-May 2018San Antonio, TX

Hired, coached and mentored team of 6 sales representatives.

Forecasted sales, allocated resources and managed labor to improve productivity metrics by 12%.

  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
  • Liaised with cross-functional teams to develop product positioning strategies.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Designed sales and service strategies to improve revenue and retention.
  • Coached and developed 7 internal candidates for promotion to general management.
  • Facilitated monthly workshops to share best practices to optimize productivity.
  • Trained, managed and motivated employees to promote professional skill development.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Implemented effective customer service surveys to encourage feedback.
  • Trained over 30 employees on business principles, best practices, protocol and system usage.
Assistant Manager, Lubys Inc., February 2013-October 2015Eagle Pass, TX

Trained team of 30 to deliver outstanding customer service, boosting customer satisfaction ratings 80%.
Trained new employees in cashiering procedures, offering assistance in resolving cash issues.

  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
  • Delegated daily tasks to team members to optimize group productivity.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Supported sales management initiatives to optimize business development.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Operated cash register, collected payments and provided accurate change.
  • Resolved issues with cash registers, card scanners and printers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Trained new team members in cash register operation, stock procedures and customer service.
Education and Training
High School DiplomaEagle Pass High School, , Eagle PassTXAugust 2008
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Assure quality services
  • Jack In The Box
  • Lubys Inc.

School Attended

  • Eagle Pass High School

Job Titles Held:

  • Team Leader
  • General Manager
  • Assistant Manager

Degrees

  • High School Diploma

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