Team Leader Resume Example

Hired, coached and mentored team of 6 sales representatives.

Forecasted sales, allocated resources and managed labor to improve productivity metrics by 12%.

• Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
• Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
• Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
• Built and maintained loyal, long-term customer relationships through effective account management.
• Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
• Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
• Liaised with cross-functional teams to develop product positioning strategies.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Enhanced operational performance by developing effective business strategies, systems and procedures.
• Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
• Designed sales and service strategies to improve revenue and retention.
• Coached and developed 7 internal candidates for promotion to general management.
• Facilitated monthly workshops to share best practices to optimize productivity.
• Trained, managed and motivated employees to promote professional skill development.
• Delivered exceptional client experiences through hands-on leadership of associates and managers.
• Managed shrink processes and inventory levels for corrective action planning to save costs.
• Implemented effective customer service surveys to encourage feedback.
• Trained over 30 employees on business principles, best practices, protocol and system usage.

Trained team of 30 to deliver outstanding customer service, boosting customer satisfaction ratings 80%.
Trained new employees in cashiering procedures, offering assistance in resolving cash issues.

• Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
• Delegated daily tasks to team members to optimize group productivity.
• Enforced company policies and procedures to strengthen operational standards across departments.
• Supported sales management initiatives to optimize business development.
• Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
• Managed personnel scheduling, facilitating adequate coverage to meet demand.
• Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Enhanced sales by implementing merchandising and promotional improvements.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
• Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
• Directed and led employees, supervising activities to drive productivity and efficiency.
• Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
• Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
• Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
• Assisted with purchases, locating items and signing up for rewards programs.
• Properly verified customer identification for alcohol or tobacco purchases.
• Promoted specific item options to drive sales and achieve add-on purchases.
• Operated cash register, collected payments and provided accurate change.
• Resolved issues with cash registers, card scanners and printers.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Welcomed customers, offering assistance to help find necessary store items.
• Learned roles of other departments to provide coverage and keep store operational.
• Worked closely with front-end staff to assist customers and maintain satisfaction levels.
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
• Helped customers find specific products, answered questions and offered product advice.
• Assisted customers with account updates, new service additions and promotional offers.
• Trained new team members in cash register operation, stock procedures and customer service.