Team Leader resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Hardworking Team Leader with 4 years of experience in health insurance environments. Knowledgeable in KPI analysis, implementation and corrective planning. Engaging and motivational supervisor skilled at training, coaching and developing high-performing employees.

  • Team Oversight
  • Scheduling
  • Staff Management
  • Client Support
  • Performance Appraisals
  • Troubleshooting Technical Issues
  • Product Knowledge
  • Quality Management
  • Daily Workflow Improvement
  • Staff education and training
  • Knowledgeable in Excel, WORD and Powerpoint
  • Performance improvement
  • Client Service
  • Employee Evaluation
  • Detail-oriented
  • Teamwork
  • Responsible
  • Customer service
  • Planning and Coordination
  • Project Management
Work History
Team Leader, 09/2016 to Current
FedexAnaheim, CA,
  • Provided constructive criticism regarding quality assurance on collections team phone calls.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives.
  • Led team of 30 members while providing exceptional customer service.
  • Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
  • Assisted health care professional offices with business development and customer service.
  • Implemented new working processes which delivered continued improvements.
  • Assisted HGS with new hire processing and existing training programs.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Molded team and embraced change to adapt within dynamic market.
  • Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Adhered to rigorous standards for customer service, merchandising and operational safety.
  • Optimized customer support by establishing collaborative service environment.
  • Cross-trained and provided back up for customer service managers.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Daycare Teacher, 08/2014 to 09/2016
North Country AcademyBroken Arrow, OK,
  • Promoted sensory development by providing access to different textures.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Assessed babies and toddlers against established early childhood developmental milestones, preparing 6 month progress reports for each child.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Monitored students' academic, social and emotional progress and recorded in individual files.
  • Made nutritious breakfasts, lunches, dinners and snacks for children.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Developed age-appropriate activities and programs for children 3 to 11 years old.
  • Maintained child-friendly environment with access to outdoor activities.
  • Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
  • Instructed children in health and personal habits, such as eating, resting and toileting.
  • Allowed for ample outdoor recreation time to support physical development.
Cashier, 09/2013 to 02/2014
Headway Corporate ResourcesHuntersville, NC,
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Checked prices for customers and processed items sold by scanning barcodes.
No Degree: Health Administration, Expected in
El Paso Community College - El Paso, TX
High School Diploma: , Expected in 06/2012
Andress High School - El Paso, TX

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Resume Overview

School Attended

  • El Paso Community College
  • Andress High School

Job Titles Held:

  • Team Leader
  • Daycare Teacher
  • Cashier


  • No Degree
  • High School Diploma

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