team leader resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Hardworking Team Leader with 4 years of experience in health insurance environments. Knowledgeable in KPI analysis, implementation and corrective planning. Engaging and motivational supervisor skilled at training, coaching and developing high-performing employees.
Skills
Team Oversight
Scheduling
Staff Management
Client Support
Performance Appraisals
Troubleshooting Technical Issues
Product Knowledge
Quality Management
Daily Workflow Improvement
Staff education and training
Knowledgeable in Excel, WORD and Powerpoint
Performance improvement
Client Service
Employee Evaluation
Detail-oriented
Teamwork
Responsible
Customer service
Planning and Coordination
Project Management
Work History
Team Leader, 09/2016 - Current Fedex – Anaheim, CA,
Provided constructive criticism regarding quality assurance on collections team phone calls.
Built strong relationships with customers through positive attitude and attentive response.
Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Facilitated training for associates through daily coaching and regular performance appraisals.
Partnered with managers to identify and capitalize on sales trends and brand initiatives.
Led team of 30 members while providing exceptional customer service.
Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
Assisted health care professional offices with business development and customer service.
Implemented new working processes which delivered continued improvements.
Assisted HGS with new hire processing and existing training programs.
Initiated timely response to emails, voicemails and written correspondence.
Molded team and embraced change to adapt within dynamic market.
Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
Mentored and guided employees to foster proper completion of assigned duties.
Adhered to rigorous standards for customer service, merchandising and operational safety.
Optimized customer support by establishing collaborative service environment.
Cross-trained and provided back up for customer service managers.
Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Daycare Teacher, 08/2014 - 09/2016 North Country Academy – Broken Arrow, OK,
Promoted sensory development by providing access to different textures.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Promoted physical, academic and social development by implementing diverse classroom and outside activities.
Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Assessed babies and toddlers against established early childhood developmental milestones, preparing 6 month progress reports for each child.
Engaged with children on individual basis to build positive relationships and promote learning.
Monitored students' academic, social and emotional progress and recorded in individual files.
Made nutritious breakfasts, lunches, dinners and snacks for children.
Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Developed age-appropriate activities and programs for children 3 to 11 years old.
Maintained child-friendly environment with access to outdoor activities.
Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
Instructed children in health and personal habits, such as eating, resting and toileting.
Allowed for ample outdoor recreation time to support physical development.
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