LiveCareer-Resume

team leader resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Skills
  • Sales Techniques
  • Workforce Management
  • Issue and conflict resolution
  • Microsoft Office
  • Organizational skills
  • Organization
  • Leadership
  • Supervision
  • Call Center Operations
  • Safety
  • Training
  • Quality Improvement
  • Issue resolution
  • Team Supervision
  • Ability to analyze reports
  • Experience in leadership
  • Multitasking
  • Flexible
  • Reliable and trustworthy
  • Training & Development
  • Communication
Education and Training
Sarah Lawrence College Bronxville, NY Expected in 05/2025 Bachelor of Arts : Physics And Film - GPA :
  • Major in Physics
  • Major in Film
  • WSLC Member: Radio Show Host
Harmony Science Academy - Euless Houston, TX Expected in 05/2021 High School Diploma : - GPA :
Experience
Help Usa - IT Help Desk Agent
Perryville, MD, 03/2022 - Current
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Maintained records, logs and lifecycle documentation of work requests.
  • Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Excela Health - Stylist Sales Associate
Mount Pleasant, PA, 03/2022 - 05/2022
  • Kept work area clean and neat to stay productive.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Boosted sales by educating clients on merchandise, events and upcoming promotions.
  • Maintained store to exacting visual standards by building attractive displays and merchandising products.
  • Embodied strong sense of fashion, enthusiastic attitude and brand aesthetics to generate interest in offerings.
  • Processed accurate transactions, charge sends and returns at POS stations.
  • Recommended shoes and accessories to complement client outfits.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Developed and implemented strategic social media marketing plans.
  • Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention, and revenue-focused activities.
  • Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
  • Utilized Twitter and Facebook to promote products, services, and content.
  • Produced creative collateral to successfully share communication strategies and achieve public relations goals.
  • Oversaw special promotional events to drive positive media coverage, boost revenue and enhance sales.
  • Coordinated positive media interviews and events sponsorships.
Iowas Of Oklahoma - Tutor
Perkins, OK, 10/2021 - 12/2021
  • Assisted students in finding useful study methods to enhance academic performance.
  • Researched or recommend textbooks, software, equipment, or other learning materials to complement tutoring.
  • Provided private instruction to individual or small groups of students to improve academic performance and prepare for academic or occupational tests.
  • Prepared for tutoring appointments by learning about key topics and planning out structured activities.
  • Worked closely with students to help develop math and essay writing skills.
  • Collaborated with parents and teachers to determine student needs, develop tutoring plans, and assess student progress.
  • Utilized positive reinforcement techniques to encourage and motivate students.
  • Offered students personalized educational, behavioral and emotional support.
  • Reinforced information to guide students in Math and English lessons.
Iowas Of Oklahoma - Team Leader
Chandler, OK, 12/2020 - 05/2021
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Company Name - Hostess
City, State, 02/2020 - 11/2020
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
Company Name - Cashier
City, State, 08/2019 - 01/2020
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Increased sales by suggesting specific complementary items to customers.
Company Name - Cashier
City, State, 03/2018 - 03/2019
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Inspected items for damage and obtained replacements for customers.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Assisted with purchases, locating items and signing up for rewards programs.
Languages
Albanian :
Native/ Bilingual
Negotiated :
English :
Native/ Bilingual
Negotiated :

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Resume Overview

School Attended

  • Sarah Lawrence College
  • Harmony Science Academy - Euless

Job Titles Held:

  • IT Help Desk Agent
  • Stylist Sales Associate
  • Tutor
  • Team Leader
  • Hostess
  • Cashier
  • Cashier

Degrees

  • Bachelor of Arts
  • High School Diploma

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