04/2014 to 03/2015Team LeaderPizza Hut － Norfolk, VAProcessed an average of 100 transactions each day in a timely manner. Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote new products being offered.Built customer confidence by actively listening to their concerns and giving appropriate feedback. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Communicated information to customers about product quality and value. Balanced the needs of multiple customers simultaneously in a fast-paced restaurant environment. Communicated store policy violations to the leadership team in a timely manner. Offered direction and gave constructive feedback to motivate team members. Held each team member accountable for achieving brand and performance goals. Built and maintained effective relationships with peers and upper management. Attended a team meeting each month to voice concerns and offer constructive feedback to others. Processed shipments and maintained organized stock shelves. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
03/2009 to 10/2009Cashier/Sales AssociateWalmart Super Center － Leesburg, FloridaOperated cash register, handled cash transactions, cashed checks, and handled debit and credit transactions. Organized assigned departments and maintained a clean work environment. Consulted with customer's on latest styles and trends. Kept current on market and product trends to effectively answer customer questions. Marked clearance products with updated price tags. Collaborate with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Assisted customer's with any questions or concerns. Handled stock and inventory. Stocked shelves and racks while keeping work area neat and safe. Learned different skills and techniques with on the job training. Worked with employee's to meet department goals.
