LiveCareer-Resume

team leader resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

I am a very energetic professional with 5 years of experience in Housekeeping Aide sector. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers. A seasoned Team Leader offering over 5 years of experience in progressive and accomplished supervisory roles. Focused and skilled at employee oversight, mentoring and driving continuous improvements. Recognized for high levels of production and quality.

Skills
  • Training
  • Quality Improvement
  • Lean Manufacturing
  • Call center experience
  • Client support
  • Issue resolution
  • Team supervision
  • Safety
  • Quality assurance
  • Equipment operation
  • Shipment preparation
  • Technical skills
  • Team building
  • Planning
  • Working collaboratively
  • Team management
Education and Training
Loyd Star Attendance Center Brookhaven, MS, Expected in 05/2015 High School Diploma : - GPA :
Experience
John Deere - Team Leader
Ankeny, IA, 10/2019 - 12/2020
  • Interviewed, hired and trained new quality customer service representatives.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Inspected stock to identify imperfections, assign grades and determine issues with production.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Hyatt - Housekeeper Aide
Richmond, VA, 01/2017 - 07/2018
  • Contributed recommendations to leadership team to improve cleaning procedures.
  • Resolved guest issues with room quality and cleanliness to improve satisfaction and service.
  • Tracked cleaning supplies and inventory, reordering when necessary to maintain appropriate stock.
  • Added new soaps, shampoos and other amenities to each room.
  • Utilized personal protective equipment reduce chemical splashing incidents.
  • Disposed of hazardous materials in appropriate containers.
  • Followed hotel cleanliness, professionalism and customer service standards.
  • Inspected public bathrooms on daily basis.
  • Partnered with housekeeping team to maintain compliance with OSHA requirements and risk management protocol.
  • Swept and damp-mopped private stairways and hallways.
  • Replaced linens and made beds efficiently to meet demanding daily schedules.
  • Used dusting and polishing skills to leave clean and shiny appearance on all surfaces.
  • Verified each completed room against standard plans to maintain consistency.
  • Exceeded company standards for cleanliness, sanitation and presentation.
  • Swept, mopped, waxed and vacuumed carpeted and hard surface floors.
  • Removed soiled linens from guest rooms, replacing with fresh towels, sheets and toiletries.
  • Logged and documented cleaning activities and reported on issues.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Organized supplies for efficient use based on expected customer needs.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Used Lysol cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Papa John's - Manager
Gulfport, MS, 02/2016 - 05/2018
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Recruited and hired qualified candidates to fill open positions.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Assisted negotiation with vendors and suppliers to reduce cost by 6%.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.

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Resume Overview

School Attended

  • Loyd Star Attendance Center

Job Titles Held:

  • Team Leader
  • Housekeeper Aide
  • Manager

Degrees

  • High School Diploma

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