team leader resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

MARKETING | SALES AND CUSTOMER SERVICE | HUMAN RESOURCE RESEARCH AND DEVELOPMENT | ADMINISTRATIVE JOB CAREER SNAPSHOT – An extremely dedicated administrative assistant and customer service employee who is looking forward to contributing management skills in organization to enhance productivity and achieve the goals and objectives with the attribute of time, quality, and discipline. Professional Skills (Excellent communication, File Management, Customer Service skills, Retain customers and Employees with satisfaction, etc).

  • Processes and Procedures
  • Documentation and Reporting
  • Work Planning and Prioritization
  • Analytical Thinking
  • Teamwork and Collaboration
  • Problem-Solving
  • Goal Setting
  • Quantitative Skills
  • Improvement Plan Knowledge
  • Experience in Leadership
  • Program Evaluation
  • Content Management Expertise
  • Team Building
  • Flexible Schedule
  • Team Management
  • Conflict Resolution
  • Supervision & Leadership
  • Problem Resolution
  • Organizational Skills
  • Active Listening
  • Microsoft Office
  • Good Work Ethic
  • Friendly, Positive Attitude
  • Relationship Building
  • Customer Service
  • Data Management
  • Planning & Organizing
  • Training & Development
  • Computer Skills
  • Reliable & Trustworthy
11/2022 to Current
Team Leader Corporation Service Co , ,
  • I am working at Tim Horton's, Working at Tim Horton’s I present my customer skills, sales skills, and professional skills.
  • Customer Service (Greeting them, taking correct order, retain them, satisfy them, etc.) Maintain Brand Image (Manage Customers Complaints, ensure outstanding customer Service, maintain friendly Environment, Hygiene Working area, etc.).
  • Professional Skills (Excellent communication, Customer Service skills, Satisfy my employer with work, etc.)
  • Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams.
  • Highly organized, energetic and versatile leader committed to continuous improvements.
  • Proven history of motivating staff to work together to achieve targets.
09/2021 to 08/2022
Supervisor Volvo Car Finance Limited , NJ,
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Coordinated employee schedules according to shift changes and availability.
  • Provided ongoing training to address staff needs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Complied with company policies, objectives and communication goals.
01/2015 to 06/2021
Senior Administrative Assistant Barr Engineering Edina, MN,
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Prepared and prioritized calendars and correspondence.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Scheduled appointments, meetings and events for management staff.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
Education and Training
Expected in to to
Master in Global Business Management: Marketing Management - Customer Relationship Marketing
Expected in to to
Master in Business Administration: Marketing Management - Retail Marketing Management
Expected in to to
Bachelor of Business Administration: Human Resource Management
Additional Information
  • SIGNATURE ACHIEVEMENTS: , ü Awarded by college for achieving highest marks (83) in research subject in BBA. ü Became a Class representative in MBA which shows my leadership quality. ü Sportsmanship, got scholarship of Rs.5000 by Prime Minister Shree Narendra Modi for State level Athletics Competition for winning 400M race.
  • STATUS IN CANADA , Applied Status for Open Work Permit.

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Resume Overview

School Attended


Job Titles Held:

  • Team Leader
  • Supervisor
  • Senior Administrative Assistant


  • Master in Global Business Management
  • Master in Business Administration
  • Bachelor of Business Administration

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