Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Skills
Guest Services
Cleaning
Client Support
Performance Appraisals
Customer Complaint Resolution
Telemarketing Expertise
Knowledgeable of ADP payroll
Complaint resolution
Account management
Key performance indicators
Employee Evaluation
Client Service
Education
Benton Community Senior High SchoolVan Horne, IAExpected in 06/2003 ā āDiploma:General Education - GPA:
Kirkwood Community CollegeCedar Rapids, IAExpected in 08/2003 ā āBachelor Of Liberal Arts:Business And Managerial Economics - GPA:
Work History
Plymouth Tube Company - Team Leader Salisbury, MD, 06/2020 - Current
Completed special cuts, including groves and bevels, to produce desired looks.
Created customer support strategy for team of 21 to increase production and customer retention by 7%.
Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
Built strong relationships with customers through positive attitude and attentive response.
Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
Cross-trained and provided back up for customer service managers.
Partnered with managers to identify and capitalize on sales trends and brand initiatives.
Assisted production manager with new hire processing and existing training programs.
Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
Provided constructive criticism regarding quality assurance on collections team phone calls.
Worked with production manager to create prototypes of new designs and training materials.
Verified confidential budget reports remained up-to-date for production manager.
Initiated timely response to emails, voicemails and written correspondence.
Johnson Health Tech - Store Manager Lynnwood, WA, 11/2016 - 06/2020
Oversaw and improved deliveries worth over $14000 per week through efficient coordination of daily operations.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Increased profits through effective one on one training and troubleshooting profit loss areas.
Protected store from loss or theft by setting and enforcing clear security policies.
Developed new store location from ground up by hiring and training efficient team.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Bolstered sales volume by 10% in less than 6 monthes by implementing golden rule program and initiating peer to peer employee training.
Analyzed and interpreted store trends with P&L to facilitate planning.
Maintained proper product levels and inventory controls for date sensitive merchandise and organized backroom to facilitate effective ordering and stock rotation.
Rotated merchandise and displays to feature new products and promotions.
Managed inventory control, cash control and store opening and closing procedures.
Managed 23 associate's successfully in fast-paced environment through proactive communication and positive feedback.
Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team from hourly supervisors to hourly team members.
Coached sales associates on product knowledge by using visual training tools.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Reconciled daily sales transactions to balance and log day-to-day revenue with sales software.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Oversaw, trained and encouraged 96 team members, promoting culture of efficiency and performance in 5 locations.
Kept inventories accurate with daily cycle counts and monthly audits to identify and resolve variances.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Approved regular payroll submissions for 96 employees within ADP payroll software.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Increased sales revenues by 3% over 2 monthes by promoting complementary products and educating customers about store promotions.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Planned team-building exercises to increase employee performance and job satisfaction.
Mentored 45-member sales team in applying effective sales techniques and delivering top-notch customer service.
Completed annual inventory counts to verify stock levels, address discrepancies and forecast future needs.
Increased sales from $14k to $18k daily by driving operational efficiencies and building excellent customer rapport.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Monitored security and handled incidents calmly.
Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Reduced financial discrepancies 5.25% by monitoring monetary transactions, including credit card sales and deposits.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
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