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Team Leader Resume Example

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TEAM LEADER
Summary

Skilled Team Leader knowledgeable about manufacturing and safety procedures. Experienced working with team members to move materials, make cuts and sort finished products for Cascade Engineering. Organized, systematic and hardworking with service-oriented nature.

Skills

As I have worked in the manufacturing field for almost 5 years, working my way up during that time to Team Leader, the skills I had acquired are important to continue working in this demographic. I have years of experience driving Hi-Lo.

I evaluate a production schedule to determine what presses/Jobs would be ran on each specific press based on priorities and supply.

I would quality check each part based on specifications communicated by the customer.

I would handle running any press that needed operators break relief.

I am proficient in data entry and analysis.

I allocated each roll during production to provide the team with the best operator for the specific task at hand.

I would organize and spear head any new projects and manage them according to standard work specifications.

  • Safety
  • Team supervision
  • Quality Improvement
  • Lean Manufacturing
  • Training
  • Issue resolution
  • Experience in leadership
  • Ability to analyze reports
  • Team management
  • Multitasking
  • Decision-making
  • Work ethic
Experience
Team Leader, Cascade Engineering, June 2015-November 2020Grand Rapids, MI
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Operated hand and power tools to clear jams, adjust positions and trim rough edges.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
  • Offered constructive criticism regarding quality assurance on collections team phone calls.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Inspected stock to identify imperfections, assign grades and determine issues with production.
  • Counted, sorted and stacked finished pieces for easy access.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Made special cuts such as grooves, bevels and miters to complete designs.
  • Integrated process improvements to increase overall workflow.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Resolved internal and external issues by using skills in conflict management and communication and escalated high-level issues to plant Managers for assessment.
  • Reviewed specifications and directions carefully to determine precise set up for job and tools and equipment to manufacture goods.
Customer Service Representative, Cvs Pharmacy Inc., May 2011-May 2012Grand Rapids, MI
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Educated customers on special pricing opportunities and company offerings.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Shift Manager, B.P. of AmericaGrand Rapids, MI
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Documented receipts, employee hours and inventory movements.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Education and Training
High School DiplomaEast Kentwood High School, , Grand RapidsMIJune 2007
Some College (No Degree)Manufacturing, , Davenport University, Grand RapidsMI
Supervisory Management, , Davenport University, Grand RapidsMI
Some College (No Degree)Buisness Etiquette, , Davenport University, Grand RapidsMI
Dale Carnegie, , Davenport University, Grand RapidsMI
Some College (No Degree)Project Management, , Davenport University, Grand RapidsMI
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Resume Overview

Companies Worked For:

  • Cascade Engineering
  • Cvs Pharmacy Inc.
  • B.P. of America

School Attended

  • East Kentwood High School
  • Davenport University

Job Titles Held:

  • Team Leader
  • Customer Service Representative
  • Shift Manager

Degrees

  • High School Diploma
    Some College (No Degree)
    Some College (No Degree)
    Some College (No Degree)

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