team leader resume example with 7+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

People-oriented Team Leader effective at successfully executing new initiatives. Maintains workplace culture consistent with organization's mission and values. Outstanding trainer of new hires on processes, safety and quality. I promote confidence and academic success through hands-on mentoring and individualized support. Skilled at sharing knowledge, concepts and abilities with people of all ability levels. Strong communication and planning skills.

  • People skills
  • Active listening
  • Work ethic
  • Call center experience
  • Issue resolution
  • Safety
  • Quality Improvement
  • Training
  • Team supervision
  • Client support
  • Experience in leadership
  • Teambuilding
  • Data management
08/2020 to Current Team Leader Aaa Northern California, Nevada & Utah | Sparks, NV,
  • Delegated daily tasks to team members to optimize group productivity.
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
07/2019 to 08/2020 Store Manager Brighton Collectibles | Lynwood ~ Alderwood, WA,
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Oversaw POS operations and cash management to reduce errors.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Assessed, optimized and elevated operations to target current and expected demands.
07/2017 to 08/2018 Warehouse Worker Ethan Allen | Jacksonville, FL,
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
  • Utilized pallet jacks to move items to and from different warehouse locations.
  • Transferred heavy materials from ground level to elevated storage locations to facilitate timely retrieval of items.
  • Loaded perishable goods into environmentally controlled trucks for planned delivery schedules.
  • Noticed damaged products and removed from received shipments to be processed for refund or replacement.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
03/2016 to 07/2017 Customer Account Representative Cleveland-Cliffs Inc. | Follansbee, WV,
  • Distributed information on accounts, insurance plans and diverse funds.
  • Created strategies to expand existing customer base and increase sales.
  • Worked with clients to identify optimal price and service packages.
  • Reached out to customers to assess satisfaction levels and current needs.
  • Reviewed accounts for delinquencies and other ongoing issues.
  • Received and processed client payments, and updated accounts.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
10/2013 to 09/2015 Cook Shift Leader Spectrum Health | Lansing, MI,
  • Kept kitchen, cooking utensils and storeroom clean at all times.
  • Sanitized all counters and utensils used for preparation of raw meat, poultry, fish and eggs.
  • Communicated with kitchen employees, answered questions and offered insight into food preparations.
  • Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
  • Trained kitchen workers on culinary techniques to increase productivity and boost workflow.
  • Assessed inventory levels and placed orders to replenish goods before supplies depleted.
  • Served Elderly Residents 3 nutritious meals each day.
04/2011 to 10/2012 Merchandiser Comoto | Smyrna, GA,
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Maximized potential for sales cycle success through effective promotion and product-display placement.
  • Organized and located inventory, updating store spreadsheets to reflect statistical data.
  • Upheld stock levels and pricing for multiple product lines.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Printed labels and tags for for-sale merchandise.
Education and Training
Expected in 06/2011 to to High School Diploma | Lehigh High School, Lehighton, PA GPA:

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Resume Overview

School Attended

  • Lehigh High School

Job Titles Held:

  • Team Leader
  • Store Manager
  • Warehouse Worker
  • Customer Account Representative
  • Cook Shift Leader
  • Merchandiser


  • High School Diploma

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