Accomplished, passionate, and energetic worker with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include customer service, management, and cash handling. Tackles tasks with accuracy and efficiency with a drive for excellence. Reliable and responsible worker with over 7 years of experience in the retail and hospitality industry.
Skills
Time management
Oral and written communication skills
Team oversight
Organizational skills
Transactions
Computer skills
Cash management
Administrative skills
Critical thinking and decision making
Interpersonal skills
Experience
10/2021 to Current
Team Leader (Seasonal HGC End Date 01/02/22)Samsonite – Napa, CA,
In charge of setting up seasonal pop-up shop. Including visual merchandising, putting together and activating POS System, arranging appointments with vendors/mall personnel.
Provide leadership to the Holiday Gift Center team to achieve goals, while meeting See's standards for customer service.
Responsible for recruiting, selecting and recommending qualified candidates for hiring.
Provide appropriate training and coaching to all team members to ensure compliance with all rules, policies, procedures, and programs. Monitors team members' performance.
Directly responsible for ensuring all procedures related to cash handling, protection of See's assets and banking are followed at all times.
Maintain the accuracy and integrity of all timekeeping records.
In charge of daily spot checking of inventory for re-ordering purposes and to help corporate determine which product has better profit margins.
Develop and monitor weekly staff schedules. Communicate with the Area Coordinator when changes are needed due to fluctuation in business volume.
Ensure all paperwork is submitted in accordance with established deadlines.
05/2021 to 10/2021
Retail Assistant ManagerFirstservice Residential – Riviera Beach, FL,
Achieved sales goals and business objectives by motivating staff and providing excellent customer service.
Invested in the retail team through coaching, training, and teaching.
Received and directed shipments and orders.
Maintained all store security policies.
Balanced cash in drawers and safe. Opened the store or closed and made deposits.
Maintained the store and arranged displays in an aesthetic and pleasing way to encourage sales.
Helped manage daily operations, implement motivational incentives, resolve disciplinary problems, retain employees, and handle confidential matters as required.
Assisted in keeping the back room clean and organized, as well as the sales floor.
Team player who helped the cafe inside the gift shop when needed.
Familiar with point of sales software such as RetailPro.
03/2018 to 01/2021
Front Desk Team LeaderKroger – Newberg, OR,
Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
Warmly greeted incoming guests, issued room keys and provided information regarding policies and amenities.
Shared information with patrons on entertainment, dining, and events in nearby areas and made reservations to establishments through the company within the park.
Input customer data using Springer-Miller software and made immediate updates to reflect room changes.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Monitored reservations to track incoming parties and special events. Blocked rooms accordingly.
Computed guest billings and posted charges to room accounts.
Managed customer complaints and rectified issues to complete satisfaction.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Trained new employee and lead associates.
Oversaw the front end when the supervisor was not available while working as a team or individually.
03/2014 to 02/2018
Assistant Front End ManagerUnited Supermarkets – City, STATE,
Assisted customers by answering questions, providing product information, and resolving their complaints or issuing refunds.
Maintained accurate bookkeeping of important numerical and financial files, ran reports and delivered updates on daily revenues to the store manager.
Performed payroll functions, such as maintaining timekeeping information, processing, and submitting payroll.
Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Counted money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.
Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts, sending cash, checks, or other forms of payment to banks.
Responsible for opening/closing the supermarket during shift.
Used cash registers to scan goods being purchased and receive payment by cash, check, debit/credit cards, or vouchers.
Examined, stocked, and took inventory of variety merchandise to identify items to be reordered and increase sales.
Education and Training
Expected in 05/2016
High School Diploma: Mangum High School - Mangum, OK GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
