Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Accomplished and goal-oriented digital media professional with over 10 years of success leading and managing creative and technical teams and projects while driving positive change in the form of improved efficiency and productivity, enhanced profitability, and heightened team morale. Strong team building skills, with an affable and confident personality and strong desire and ability to contribute to a fun, dynamic, productive, and synergistic work environment. Excellent communication skills combined with technical, management and digital marketing expertise provide a keen ability to mediate communication and scope of vision across teams as well as clients effectively and seamlessly.
Core Qualifications
  • Team Leadership
  • Project Management
  • Online Ad Serving
  • Sizmek MDX
  • Adobe Photoshop
  • Adobe InDesign
  • Adobe Illustrator
  • Adobe Dreamweaver
  • Adobe Premiere
  • MS Office Word
  • MS Office Excel
  • MS Office PowerPoint
  • Fiddler
  • HTML & HTML5
  • CSS
  • JavaScript
  • Drupal
  • WordPress
  • Search Engine Optimization
  • ASP
  • jQuery
  • DSLR Photography
Technical Skills
Professional Experience
Team Lead, Tier 2 Support, 09/2013 to 02/2016
MediaMind/SizmekCity, STATE,
  • Led a team of Support Engineers tasked with troubleshooting and debugging various online ad-serving issues, including diagnosing and fixing creative issues, custom script issues, publisher code conflicts, reporting discrepancies, and more.
  • Spearheaded initiatives to optimize team efficiency and to facilitate and cultivate inter-department communication and cooperation, thereby improving workflow, issue resolution, and overall client satisfaction.
  • Planned and implemented Support Certification Program project, a system by which Support employees could train to prepare themselves for a role, and then undergo a series of assessments to objectively demonstrate and certify their readiness to assume the role.
  • This proved to be hugely advantageous for establishing and facilitating a clear career path for Support employees, while broadening their knowledge and improving employee retention and productivity.
  • Efficaciously liaised with high-profile clients (publishers, agencies and advertisers), senior management and technical teams to identify and address client needs, and collaborate with the client to determine the best course of action for a resolution, sometimes involving custom solutions.
  • Coordinated with senior management in establishing, revising, and optimizing Support processes to improve team efficiency and issue resolution times, resulting in marked improvement in meeting and exceeding key performance indicators (KPIs).
  • Troubleshoot ad-serving related issues on a variety of platforms and ad formats, including in-stream (VAST and VPAID), in-banner (Flash and HTML5), in-app (Android and iOS, various ad enablers), and mobile web, using a variety of debugging tools such as Fiddler and Firebug while gaining familiarity with various ad servers such as DoubleClick and AppNexus.
Visual Communications Director , 08/2010 to 08/2013
PayvisionCity, STATE,
  • Plan, manage and execute all aspects of creative projects from start to finish for both a corporate entity and a retail entity; including creative projects for print (pamphlets, brochures, mailers, magazine ads, etc.) and web (email blasts, banner ads, retail website, corporate website).
  • Design, build and maintain a retail website and a corporate website.
  • Devised online marketing strategies and campaigns for the retail site including mass emails, banner ads, and promotional offers and incentives, thereby boosting web traffic and revenue.
  • Successfully and consistently concluded projects on time, within budget and with high-quality deliverables.
Creative Director / Production Department Manager, 01/2006 to 06/2010
The Whitley CollectionCity, STATE,
  • Led and mentored a team of Creative Developers (Graphic Designers, Web Designers, Photographers).
  • Plan, delegate, manage and execute all aspects of creative projects from start to finish for web (email blasts, retail websites, gallery websites), and print (catalogs, pamphlets, brochures, mailers, magazine ads, banners, etc.), including an internationally distributed seasonal 64-page artware catalog distributed to thousands of customers, with each catalog generating over $100k in revenue.
  • Streamlined catalog production processes, reducing the required catalog production time by approximately 50%, thereby significantly boosting overall productivity.
  • Devised web marketing strategies and campaigns including mass emails, promotional websites, banner ads, and promotional offers and incentives, bringing in an additional estimated 30% additional revenue.
  • Designed, produced and maintained two e-commerce retail websites (;, including managing the online inventory of over 6,000 items.
  • Planned and implemented Search Engine Optimization techniques on our websites, yielding an average 20% increase in search engine traffic and elevating the primary website ( from page 2 of Google search results to #2 (second only to the manufacturer) for its target keywords.
  • Developed, produced and maintain, a fine art gallery website displaying 50-million-year-old fossils, utilizing a custom PHP MySQL database to manage inventory.
  • Successfully and consistently concluded projects on time, within budget and with high-quality deliverables.
Webmaster / Manager's Assistant, 07/2003 to 11/2005
Syrom USA / ISF GroupCity, STATE,
  • Plan, manage and execute creative and technical projects for web and print.
  • Design, build and maintain three websites (,, and Maintain and upgrade the company's local area network and workstations (IT) Design and print banners, flyers, and other printed materials for professional presentations Design ads for publication in local magazines Assist in designing and planning clients' store fixture layouts using AutoCAD Meet with clients and potential clients for sales purposes; establish and maintain good customer relations.
BS: Multimedia & Web Design, Expected in
Art Institute of Ft. Lauderdale - ,
GPA: Achieved Dean's List for every semester attended
Multimedia & Web Design Achieved Dean's List for every semester attended
Adobe Dreamweaver, Adobe Illustrator, Adobe Photoshop, Adobe Premiere, Ad, ads, ASP, AutoCAD, banners, brochures, budget, catalogs, catalog, com, CSS, client, clients, customer relations, database, debugging, designing, Drupal, e-commerce, email, senior management, fine art, Flash, Graphic, HTML, HTML5, PHP, Adobe InDesign, inventory, JavaScript, jQuery, local area network, Team Leadership, managing, materials, Excel, MS Office, PowerPoint, publisher, Word, MySQL, online marketing, page 2, page, Photography, presentations, processes, Project Management, publication, quality, reporting, retail, sales, Search Engine Optimization, servers, script, Troubleshoot, troubleshooting, upgrade, website, websites, web marketing, workflow

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Resume Overview

School Attended

  • Art Institute of Ft. Lauderdale

Job Titles Held:

  • Team Lead, Tier 2 Support
  • Visual Communications Director
  • Creative Director / Production Department Manager
  • Webmaster / Manager's Assistant


  • BS

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