Effectively communicated with team members to maintain clearly defined expectations. Recommended changes to existing methods to increase the accuracy, efficiency, and responsiveness of the customer experience. Developed rapport with claims specialist by handling difficult issues with professionalism. Provided a high level of experience and knowledge.
Completed structure estimates for claims specialist. Review estimate to ensure they are reasonable in current market. Negotiated property liability claims. Obtained all necessary information to complete a fair evaluation of damages.
Conducted quality reviews for claims specialist. Kept up-to-date on changes in regulations for claims processing. Built policy knowledge. Completed call reviews to ensure quality customer service was provided.
Communicated with insured individuals to explain policy, limits, coverages. Worked in a fast pace environment handled inbound calls as well as placing outbound calls to customers settling an average of 6 claims a day.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
Job Titles Held: