Focused retail store management professional versed in all aspects of running retail stores, including operation systems, merchandising and recruiting. Able to keep operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communicaiton and relationship-building abilities.
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- Oversaw and managed the Michael Kors Handbag, Footwear and Women's Wear departments within a retail partner store
- Coached and trained associates daily on giving the ultimate customer experience to drive sales in the department
- Coordinated two training sessions monthly with associates and store executives to increase product knowledge of the brand and a luxury service basis
- Created and executed new floorsets monthly and as needed to optimize business and sales opportunities
- Partnered with sales associates to establish and build clientele base
- Developed strong relationships with retail partners to achieve sales results and serve as a liaison between Dillard's and Michael Kors Corporate
- Collected, prepared and analyzed sales reports to determine needs of the business and set business strategies
- Scheduled monthly meetings with Dillard's store management to discuss action plans and selling strategies
- Communicated opportunities and strategies to drive sales, stock needs and product needs
- Achieved LY Sales by 1-10% during the holiday season each year
- Served as the Michael Kors brand ambassador within the retail partner store
- Advanced skills in management and store operations, strategic planning and organization, adaptability and multi-tasking, accountability, collaboration and problem solving
- Engaged and interacted with customers and associates through daily sales floor supervision
- Gained skills in loss prevention, leading multiple full-store inventories and completing other store audits, identifying possible external and internal risks
- Contributed in asset protection, executing monthly shortage reduction plans among associates and by recovering merchandise in an effective manner, decreasing store's overall shrink percentage from -7.87% down to -4.39% within one year
- Maintained and upheld company standards, providing redirecting and reinforcing feedback to both experienced associates and managers and in training sessions
- Developed skills in intercultural awareness and communication, Human Resources (HR), including recruiting, interviewing, and time and schedule management
- Monitored hourly sales and nightly budget hours adjustments
- Improved the store's Impact Systems, raising its weekly average score to 95% or above
- Obtained experience in marketing and visual placements, restocking and maintaining displays
- Oversaw bi-weekly and seasonal sales floorsets, enhancing fashion and trend knowledge
- Promoted store's sales and other brand communications, introducing new merchandise to associates and customers
- Increased store's business by 5% in first quarter of 2015, ensuring sales floor presentations met full potential
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