Team Lead Service Engagement resume example

• Organize appealing and engaging displays to capture customer interest and drive revenue growth.
• Update seasonal displays such as patio/outdoor furniture and holiday amplified gifting outposts to highlight current product lines.
• Enhance store and display appearance utilizing seasonal promotions and trends to drive strategy.
• Create retail displays to highlight particular products and drive sales according to corporate strategy.
• Execute prices and descriptive signage to enhance displays and promote items.
• Set up new marketing signage in various departments while maintaining organization of the store’s signing room location.
• Develop creative visual merchandising campaigns to focus on selling older inventory.
• Present updated floor plans and design strategy to store management
• Follow prepared sketches and planograms to arrange consistent tables, racks and walls throughout Home and Style locations, ensuring Visual Merchandising Guides are set accordingly.
• Promote new product releases and limited edition items to drive sales.
• Complete weekly VM Assessment Walkthroughs to ensure Visual Standards and In-Store Marketing was met and executed on time; follow-up with Executive Team Leaders and Store Director on any issues or concerns noted.
• Attend monthly team meetings to voice concerns and offer constructive feedback to others.
• Offer direction and gave constructive feedback to motivate team members.
• Educate customers on product and service offerings.
• Holds each team member accountable for achieving brand and performance goals.
• Keeps current on market and product trends to effectively answer customer questions.
• Work as a team member to provide highest level of service to customers.
• Delegate work or projects to employees based on shift requirements, individual strengths and unique training.
• Assist in floor replenishment to guarantee size availability and promote customer satisfaction.
• Consistently put customers first by handling needs with sense of urgency and compassion.
• Verify that all merchandising standards are maintained daily.
• Communicate merchandise, fixture hardware and In-Store Marketing (ISM) needs and issues to appropriate supervisors in timely fashion.
• Oversee all ISM throughout store location, distributing signage to appropriate departments or team leaders; completing audits after each Floorset and ordering any missing elements.
• Submit Floorset photos and feedback to Corporate.

- Oversaw and managed the Michael Kors Handbag, Footwear and Women's Wear departments within a retail partner store

- Coached and trained associates daily on giving the ultimate customer experience to drive sales in the department

- Coordinated two training sessions monthly with associates and store executives to increase product knowledge of the brand and a luxury service basis

- Created and executed new floorsets monthly and as needed to optimize business and sales opportunities

- Partnered with sales associates to establish and build clientele base

- Developed strong relationships with retail partners to achieve sales results and serve as a liaison between Dillard's and Michael Kors Corporate

- Collected, prepared and analyzed sales reports to determine needs of the business and set business strategies

- Scheduled monthly meetings with Dillard's store management to discuss action plans and selling strategies

- Communicated opportunities and strategies to drive sales, stock needs and product needs

- Achieved LY Sales by 1-10% during the holiday season each year

- Served as the Michael Kors brand ambassador within the retail partner store

- Advanced skills in management and store operations, strategic planning and organization, adaptability and multi-tasking, accountability, collaboration and problem solving

- Engaged and interacted with customers and associates through daily sales floor supervision

- Gained skills in loss prevention, leading multiple full-store inventories and completing other store audits, identifying possible external and internal risks

- Contributed in asset protection, executing monthly shortage reduction plans among associates and by recovering merchandise in an effective manner, decreasing store's overall shrink percentage from -7.87% down to -4.39% within one year

- Maintained and upheld company standards, providing redirecting and reinforcing feedback to both experienced associates and managers and in training sessions

- Developed skills in intercultural awareness and communication, Human Resources (HR), including recruiting, interviewing, and time and schedule management

- Monitored hourly sales and nightly budget hours adjustments

- Improved the store's Impact Systems, raising its weekly average score to 95% or above

- Obtained experience in marketing and visual placements, restocking and maintaining displays

- Oversaw bi-weekly and seasonal sales floorsets, enhancing fashion and trend knowledge

- Promoted store's sales and other brand communications, introducing new merchandise to associates and customers

- Increased store's business by 5% in first quarter of 2015, ensuring sales floor presentations met full potential