Team Lead Phlebotomist Resume Example Cache Creek Casino Resort

TEAM LEAD PHLEBOTOMIST

Summary

Responsible team lead phlebotomist with excellent communication skills demonstrated by 11 years of experience in healthcare.

Certified Phlebotomist with 10 years of experience in patient-focused services with comprehensive experience in high-volume output labs, handling live-patient samples, maintaining and troubleshooting laboratory equipment and lab maintenance. Meticulous, detailed and accurate with strong follow-through and administrative skills. Professional and composed decision-maker resourceful in perceiving and resolving problems in fast-paced, unpredictable and stressful environments. Strong communicator when interfacing seamlessly with patients, doctors and medical staff.

Skills

Team leadership
Medical terminology
Multitasking ability

Efficient and accurate
Quick learner

Experience

Team Lead Phlebotomist
Brooks , CACache Creek Casino Resort/Aug 2017 to Current

Provided quick turnaround time when patients called with questions, usually within 2 hours.
Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
Trained new employees on front and back office positions to support team efficiency.
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Optimized staffing levels with strategic scheduling and task delegation.
Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Offered constructive criticism regarding quality assurance on collections team phone calls.
Developed open and professional relationships with team members, enabling more effective issue resolution.
Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
Delegated daily tasks to team members to optimize team productivity.
Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
Maintained open and professional team relationships to quickly identify and resolve issues.
Evaluated employee performance, identified areas of improvement and communicated plans to employees.
Communicated and coordinated with multiple departments to achieve top results.
Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.
Maintained pleasant and cordial attitude at all times, even when issues arose.
Verified insurance eligibility for patients by calling appropriate parties.
Post patient payments
Balanced daily office journal
Entered patient demographics and insurance
Experience in posting charges
Familiar with Cpt codes and ICD 10 codes
Skilled at Phlebotomy

Waitress
Thomasville , NCLiberty Homecare/Oct 2014 to Nov 2018

Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Calculated charges, issued table checks and collected payments from customers.

Receptionist
City , STATEPediatric Care Center Of Pasco/May 2009 to Sep 2012

Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Provided clerical support to all team members to improve office efficiency and enhance productivity.
Provided information to callers and drafted office emails.
Answered and directed incoming calls using multi-line telephone system.
Took accurate messages for staff and management to facilitate open and speedy communication.
Kept reception area clean and organized to offer positive first impression to every visitor.
Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.

Education and Training

High School DiplomaZephyrhills High SchoolJun 2005City, State

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Team Lead Phlebotomist Resume Example

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