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Team Lead Phlebotomist Resume Example

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TEAM LEAD PHLEBOTOMIST
Summary

Responsible team lead phlebotomist with excellent communication skills demonstrated by 11 years of experience in healthcare.

Certified Phlebotomist with 10 years of experience in patient-focused services with comprehensive experience in high-volume output labs, handling live-patient samples, maintaining and troubleshooting laboratory equipment and lab maintenance. Meticulous, detailed and accurate with strong follow-through and administrative skills. Professional and composed decision-maker resourceful in perceiving and resolving problems in fast-paced, unpredictable and stressful environments. Strong communicator when interfacing seamlessly with patients, doctors and medical staff.

Skills
  • Team leadership
  • Medical terminology
  • Multitasking ability
  • Efficient and accurate
  • Quick learner
Experience
Team Lead Phlebotomist
Zephyrhills, FLFlorida Medical CLinic /Aug 2017 to Current
  • Provided quick turnaround time when patients called with questions, usually within 2 hours.
  • Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
  • Trained new employees on front and back office positions to support team efficiency.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Optimized staffing levels with strategic scheduling and task delegation.
  • Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Offered constructive criticism regarding quality assurance on collections team phone calls.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Delegated daily tasks to team members to optimize team productivity.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
  • Evaluated employee performance, identified areas of improvement and communicated plans to employees.
  • Communicated and coordinated with multiple departments to achieve top results.
  • Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.
  • Maintained pleasant and cordial attitude at all times, even when issues arose.
  • Verified insurance eligibility for patients by calling appropriate parties.
  • Post patient payments
  • Balanced daily office journal
  • Entered patient demographics and insurance
  • Experience in posting charges
  • Familiar with Cpt codes and ICD 10 codes
  • Skilled at Phlebotomy
Waitress
Zephyrhills, FLRicks Cafe/Oct 2014 to Nov 2018
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Calculated charges, issued table checks and collected payments from customers.
Receptionist
Zephyrhills, FLPediatric Care Center Of Pasco /May 2009 to Sep 2012
  • Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Provided information to callers and drafted office emails.
  • Answered and directed incoming calls using multi-line telephone system.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
Education and Training
High School DiplomaZephyrhills High SchoolJun 2005Zephyrhills, FL
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Resume Overview

Companies Worked For:

  • Florida Medical CLinic
  • Ricks Cafe
  • Pediatric Care Center Of Pasco

School Attended

  • Zephyrhills High School

Job Titles Held:

  • Team Lead Phlebotomist
  • Waitress
  • Receptionist

Degrees

  • High School Diploma

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