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Team Lead Of General Merchandising Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Detail-oriented Operation/Customer Service based professional practiced at operating complex sawing equipment in high-volume settings. Good technical and mechanical knowledge with advanced repair and maintenance abilities. Competent in setting up machinery, monitoring operations and adjusting controls to produce high-quality work.

Skills
  • Employee communication
  • Project management abilities
  • Product and service knowledge
  • Time Management
  • Business development understanding
  • Retail operations management
  • Orientating and training
  • Quality Improvement
  • Issue resolution
  • Team Supervision
  • Ability to analyze reports
  • Experience in leadership
  • Communication
  • Teambuilding
Experience
10/2018 to Current Team Lead of General Merchandising Tractor Supply | Great Bend, KS,
  • Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard
  • Understand your role in sales growth and how each area contributes to and impacts total store profitability
  • Problem solve and prioritize across multiple business areas to execute store strategies as initiated by the Store Director to deliver business results and store sales goals while prioritizing the guest experience
  • Be a partner to the store leadership team through communication and collaboration to influence current sales performance and workload deliverables, leverage daily check-ins, check-outs and leadership meetings as connection points
  • See total store operations through the lens of the guest, establish consistent routines and lead the team to ensure departments are zoned, in-stock, signed and labeled appropriately, setting the store up for success the next day
  • Use business planning tools to share priorities and business updates with store leadership
  • Take action to achieve performance goals
  • Expect and enable team members to stay up-to-date on relevant trends and products
  • Evaluate and recommend candidates for open positions and develop a guest-centric team
  • Lead team onboarding and learning and help close skill gaps through development, coaching and team member interactions
  • Establish clear goals and expectations and hold team members accountable to expectations; partner with leaders as needed to share performance feedback
  • As a key carrier, follow all safe and secure training and processes
  • Address store needs (emergency, regulatory visits, etc.)
  • Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. Always demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way
  • All other duties based on business needs
10/2016 to 07/2018 Team Lead Marsden Holding Llc | Brewster, MN,
  • Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
  • Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
  • Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
  • Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
  • Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.
07/2015 to 01/2017 Site Manager NOVITEX / BANK OF AMERCIA | City, STATE,
  • Management of mail/courier services, supply services and intermittent reception and hospitality back up.
  • Process mail, deliver mail, scan in/out packages and deliver mail/packages.
  • Assist with courier runs as needed and the delivery of packages utilizing company vehicle.
  • Coordinate work for Customer Service Associates.
  • Run mail meter and inserter equipment.
  • Handle time-off requests and day-to-day processes of the team.
  • Help resolve employee and customer concerns/issues.
  • Administrative services/processing large volume reports using excel and assisting manager with quarterly business reviews.
  • Lift large bundles of mail and make mail deliveries.
  • Handle time-sensitive material.
  • Perform duties and special requests as assigned by management.
  • Balance workload; provide guidance and direction to team; serve as focal point for communication with customer and company personnel.
  • Ensure operating and quality standards are met based on service objectives.
  • Maintain accuracy of required reports, logs and measurements.
  • Ensure the highest levels of customer care.
  • Ensure adherence to business guidelines, safety & security procedures.
  • Responsible for all aspects of equipment; make appropriate equipment recommendations.
  • Provide constructive feedback and recognition to team.
  • Support financial results by minimizing site waste and rework.
Education and Training
Expected in 09/2007 High School Diploma | Opportunity Charter School, New York, NY, GPA:

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Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Opportunity Charter School
Job Titles Held:
  • Team Lead of General Merchandising
  • Team Lead
  • Site Manager
Degrees
  • High School Diploma