LiveCareer-Resume

team lead nutrition services resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Creates dynamic and positive workplace culture to align with organizational mission and values.

Skills
  • Verbal and Written Communication
  • Customer Service
  • Cleaning and Sanitizing
  • Team Building
  • Cash Register Operation
  • Flexible and Adaptable
  • Attention to Detail
  • Safe Food Handling
  • Payment Processing
  • Accurate Cash Handling
  • Meal Tray Assembly
  • Menu Planning
  • Decision Making
  • Telephone and E-mail Communication
  • Standards Compliance
  • Food Preparation Oversight
  • Quality Assessment
Work History
Team Lead-Nutrition Services, 02/2020 to Current
Greystone Healthcare ManagementClearwater, FL,
  • Assessed calories, sodium, sugar and other nutrition data to oversee patients' diets.
  • Assisted patients clients with mean plan development, addressing individualized dietary requirements.
  • Developed nutrition plans addressing individual patient conditions, including diabetes and food allergies.
  • Studied health needs and goals established by dieticians, physicians and nurses to provide nutritious and balanced meals to patients.
  • Coordinated menus and ordered necessary items to prepare food for medical requirements.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Took meal trays to 40+ patients and checked for satisfaction with dietary requirements.
  • Directed team activities of skilled kitchen workers preparing and serving meals.
  • Monitored food preparation, production and plating for quality control.
  • Trained and managed all kitchen staff, including employee development, issuing disciplinary action and assisting on performance reviews.
Cook, 01/2019 to 02/2020
Universal Health ServicesRemote, MO,
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Recommended menu items for new dish development, holidays, special events and promotions.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Monitored line efficiency and implemented improvements for increased productivity.
  • Prepared food items such as meats, poultry and fish for frying purposes.
  • Distributed food to team members with efficiency in high-volume environment.
  • Accepted payments and made change or wrote charge slips as necessary.
  • Grilled, cooked and fried foods such as french fries, eggs and pancakes.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained well-stocked stations with supplies and spices for maximum productivity
Food Service Worker, 07/2018 to 01/2019
Micro CenterSaint Louis Park, MN,
  • Greeted customers at deli counter to fulfill requests and answer questions.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Strategically plated hot meals and salads in aesthetically pleasing arrangements.
  • Accommodated patrons with allergies and dietary restrictions by adjusting preparation methods or ingredients and confirming accuracy of plates.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
Retail Customer Service Representative, 07/2018 to 09/2018
Mcdonald's - HciSebastian, FL,
  • Attended to customer complaints and processed product return or replacement requests.
  • Processed customer payments, generated bills and filled out warranty cards.
  • Assisted customers in making informed purchase choices and selecting products.
  • Protected products from damage by using proper packaging and bagging techniques.
  • Distributed information to in-store guests and answered questions to serve needs and drive sales.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Skilled using cash register, including processing sales discounts and refunds.
  • Prioritized helping customers over completing other routine tasks in store.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Used POS system to process sales, returns, online orders and gift card activations.
Crew Team Member, 05/2018 to 07/2018
Mcdonald'sFordyce, AR,
  • Assisted other team members to achieve goals.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Supported great dining and meal experiences for guests.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Prepared and expedited food orders to support waitstaff and other team members.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Cleared trays and removed trash from tables before sanitizing surfaces
Food Service Worker Cashier/Cook, 09/2016 to 04/2018
Cardinal Logistics Management, Inc.Buford, GA,
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Greeted customers at deli counter to fulfill requests and answer questions.
  • Observed customer purchases in line and differentiated between standard portions.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas.
  • Used proper handling and preservation methods while packaging and storing food products.
  • Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
  • Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations.
  • Maintained composure and work quality while under stress.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Crew Team Member, 07/2014 to 10/2015
Carlisle Companies IncorporatedToledo, OH,
  • Assisted other team members to achieve goals.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Supported great dining and meal experiences for guests.
  • Worked well with teammates and accepted coaching from management team.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Cooked batches of food according to standard recipes.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
Customer Service Representative, 07/2014 to 11/2014
Csl Behring LtdJohnston, RI,
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Distributed information to in-store guests and answered questions to serve needs and drive sales.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assisted customers by answering questions and fulfilling requests.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
Customer Service Representative, 09/2012 to 01/2013
Ace HardwareKansas City, KS,
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Initiated termination of customer contract upon request.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Referred complex issues relating to online order system or technology to help desk for further evaluation.
  • Maintained organized and secure customer files to facilitate customer support and follow-up.
  • Resolved complaints efficiently to satisfy customers and encourage future transactions.
Warehouse Associate, 10/2011 to 12/2011
Cox EnterprisesEl Paso, TX,
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Shipped material and performed boxing, packing, labeling and preparation of any related documents.
  • Consistently lifted materials weighing as much as 20lbs.
  • Performed inventory control, such as counting and stocking merchandise.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Entered quantity received against purchase order in computer system.
  • Worked safely around moving machinery.
  • Verified quantity and description of materials received by checking merchandise against packing list.
Retail Sales Associate, 11/2010 to 02/2011
Macys Department StoreCity, STATE,
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Assisted customers by answering questions and fulfilling requests.
  • Skilled using cash register, including processing sales discounts and refunds.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Greeted customers entering store and promoted sales or special programs.
Customer Sales Support Representative, 12/2009 to 01/2010
Macys Department StoreCity, STATE,
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Opened new merchandise and stocked sales floor racks and shelves.
  • Informed customers of promotions to increase sales productivity and volume.
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Developed working knowledge of CRM to effectively track sales leads and activities
Education
High School Diploma: , Expected in 05/2009 to Horizon Science Academy Columbus - Columbus, OH
GPA:

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Resume Overview

School Attended

  • Horizon Science Academy Columbus

Job Titles Held:

  • Team Lead-Nutrition Services
  • Cook
  • Food Service Worker
  • Retail Customer Service Representative
  • Crew Team Member
  • Food Service Worker Cashier/Cook
  • Crew Team Member
  • Customer Service Representative
  • Customer Service Representative
  • Warehouse Associate
  • Retail Sales Associate
  • Customer Sales Support Representative

Degrees

  • High School Diploma

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