, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Responsible and dependable Customer Service Representative with numerous years of hands-on experience with different companies across South Carolina. Excellent communication skills and committed to customerâs needs to ensure a safe and secure shopping environment. I also have obtained numerous of years of cash handling experience. Highly skilled in providing information regarding products and services of the company. Through Walmart I also conducted warehouse and production duties at the distribution center. I was assigned to different stores and distribution centers to help create order when production and sales declined. I have been âOSHA compliantâ at each career listed below.Currently at Acosta, I partner with Store personnel and co-workers to achieve and maintain merchandising excellence, discuss changes, and build an effective working relationship.
Skills
Pricing controls
Planogram design
Reliable and punctual
Proficient in VueScan
Product inventory counts
Markdown procedures
Retail sales professional
Vendor relations
Price tagging and shelf labeling
Retail management
Goods procurement
Competitor analysis
Vendor negotiation
Teambuilding
Interpersonal Communication
Scheduling
Shipping and Receiving
Cleaning
Order Picking and Processing
Packaging
Materials Handling and Transport
Cost reduction
Shelving of products
Exceptional time management skills
Stocking
Recordkeeping strengths
Retail merchandising
Stock management
Order fulfillment
Inventory monitoring
Trend Analysis
Pick lists
Inventory audits
Warehouse safety
Shipping procedures understanding
Inventory management
Customer Response
Performance improvement
Merchandising
Heavy lifting
Warehousing functions
Pricing strategies
Customer relationships
Competitive analysis
Bill of Lading
Quality control
Package labeling
Vendor relationship management
MS Office
Excellent Communication
Problem-Solving
PPE Compliance
Flexible and Adaptable
Operations Oversight
Expense Reporting
Staff Management
Purchasing
Office administration
Office management
Sorting and labeling
Strategic planning
Mail handling
Administrative support
Data Entry
Documentation and reporting
Work History
02/2021 to CurrentTeam Lead MerchandiserSchwan's Company | Victoria, TX,
Ran markdown reports, managed store replenishment and analyzed buying reports.
Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
Planned and coordinated product availability for advertising and promotion purposes.
Tracked and recapped key item performance.
Inspected merchandise for quality and arranged proper display location on floor.
Educated employees on new merchandise during seasonal workshops.
Updated pricing and signage to complete product displays and educate customers.
Established strong vendor relationships to maintain and support business.
Monitored inventory levels and kept adequate stock in product displays on sales floor.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Anticipated consumer buying patterns to create purchase and inventory plan.
Worked with managers and advertising directors to optimize promotions.
Organized on-site trainings to educate management and sales staff on benefits and care of product lines.
Answered customer questions regarding store merchandise, department information and pricing.
Interviewed and worked closely with vendors to acquire and develop desired products.
Conferred with store managers to obtain information about customer needs and preferences.
Developed partnerships with internal groups such as packaging, visual and e-commerce.
07/2019 to 02/2022Security Administrator & Shipping Clerk Coorstek | Grand Junction, CO,
Outlined and maintained security patching schedule to efficiently address ongoing system issues.
Provided safety reports and data analysis to building managers to inform security processes.
Led safety training for over 200 employees, providing best practices and techniques to use in dangerous situations.
Monitored video surveillance feed and system alerts for suspicious activity.
Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information.
Processed both internal and external case sheets.
Drafted security operating procedures and training materials for human resources department.
Kept team compliant with security protocols and appearance standards.
Submitted documentation for weekly payroll, managed schedules and enforced policies.
Maximized data collection accuracy scores and recorded, stored and analyzed security information with zero discrepancies.
Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
Implemented surveillance cameras to investigate loss, fraud, theft and abuse by employees or visitors.
08/2018 to 07/2020Department Manager White Castle | Richmond, KY,
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Devised processes to boost long-term business success and increase profit levels.
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
Communicated with managers of other departments to maintain transparency.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Developed empowering employee culture focused on equipping employees to independently meet customer needs.
Approved regular payroll submissions for employees.
03/2014 to 06/2018Crew ManagerMcDonaldâs | City, STATE,
Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
Created and implemented policies to achieve customer satisfaction and maintain food service standards.
Settled crew member disputes by addressing problems quickly and providing successful mediation.
Communicated and negotiated with various vendors to obtain necessary inventory.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Motivated staff to perform at peak efficiency and quality.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Purchased food and cultivated strong vendor relationships.
Developed unique events and special promotions to drive sales.
Maximized quality assurance by completing frequent line checks.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Verified prepared food met standards for quality and quantity before serving to customers.
Education
Expected in 12/2022Associates | Human Resources ManagementBenedict College, Columbia, SCGPA:
Expected in 06/2017High School Diploma | Dillon High School, Dillon, SCGPA:
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