Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Responsible and dependable Customer Service Representative with numerous years of hands-on experience with different companies across South Carolina. Excellent communication skills and committed to customer’s needs to ensure a safe and secure shopping environment. I also have obtained numerous of years of cash handling experience. Highly skilled in providing information regarding products and services of the company. Through Walmart I also conducted warehouse and production duties at the distribution center. I was assigned to different stores and distribution centers to help create order when production and sales declined. I have been “OSHA compliant” at each career listed below.Currently at Acosta, I partner with Store personnel and co-workers to achieve and maintain merchandising excellence, discuss changes, and build an effective working relationship.

  • Pricing controls
  • Planogram design
  • Reliable and punctual
  • Proficient in VueScan
  • Product inventory counts
  • Markdown procedures
  • Retail sales professional
  • Vendor relations
  • Price tagging and shelf labeling
  • Retail management
  • Goods procurement
  • Competitor analysis
  • Vendor negotiation
  • Teambuilding
  • Interpersonal Communication
  • Scheduling
  • Shipping and Receiving
  • Cleaning
  • Order Picking and Processing
  • Packaging
  • Materials Handling and Transport
  • Cost reduction
  • Shelving of products
  • Exceptional time management skills
  • Stocking
  • Recordkeeping strengths
  • Retail merchandising
  • Stock management
  • Order fulfillment
  • Inventory monitoring
  • Trend Analysis
  • Pick lists
  • Inventory audits
  • Warehouse safety
  • Shipping procedures understanding
  • Inventory management
  • Customer Response
  • Performance improvement
  • Merchandising
  • Heavy lifting
  • Warehousing functions
  • Pricing strategies
  • Customer relationships
  • Competitive analysis
  • Bill of Lading
  • Quality control
  • Package labeling
  • Vendor relationship management
  • MS Office
  • Excellent Communication
  • Problem-Solving
  • PPE Compliance
  • Flexible and Adaptable
  • Operations Oversight
  • Expense Reporting
  • Staff Management
  • Purchasing
  • Office administration
  • Office management
  • Sorting and labeling
  • Strategic planning
  • Mail handling
  • Administrative support
  • Data Entry
  • Documentation and reporting
Work History
02/2021 to Current Team Lead Merchandiser Schwan's Company | Victoria, TX,
  • Ran markdown reports, managed store replenishment and analyzed buying reports.
  • Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
  • Planned and coordinated product availability for advertising and promotion purposes.
  • Tracked and recapped key item performance.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Educated employees on new merchandise during seasonal workshops.
  • Updated pricing and signage to complete product displays and educate customers.
  • Established strong vendor relationships to maintain and support business.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Anticipated consumer buying patterns to create purchase and inventory plan.
  • Worked with managers and advertising directors to optimize promotions.
  • Organized on-site trainings to educate management and sales staff on benefits and care of product lines.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Interviewed and worked closely with vendors to acquire and develop desired products.
  • Conferred with store managers to obtain information about customer needs and preferences.
  • Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
  • Developed partnerships with internal groups such as packaging, visual and e-commerce.
07/2019 to 02/2022 Security Administrator & Shipping Clerk Coorstek | Grand Junction, CO,
  • Outlined and maintained security patching schedule to efficiently address ongoing system issues.
  • Provided safety reports and data analysis to building managers to inform security processes.
  • Led safety training for over 200 employees, providing best practices and techniques to use in dangerous situations.
  • Monitored video surveillance feed and system alerts for suspicious activity.
  • Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information.
  • Processed both internal and external case sheets.
  • Drafted security operating procedures and training materials for human resources department.
  • Kept team compliant with security protocols and appearance standards.
  • Submitted documentation for weekly payroll, managed schedules and enforced policies.
  • Maximized data collection accuracy scores and recorded, stored and analyzed security information with zero discrepancies.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Implemented surveillance cameras to investigate loss, fraud, theft and abuse by employees or visitors.
08/2018 to 07/2020 Department Manager White Castle | Richmond, KY,
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Devised processes to boost long-term business success and increase profit levels.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Approved regular payroll submissions for employees.
03/2014 to 06/2018 Crew Manager McDonald’s | City, STATE,
  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
  • Created and implemented policies to achieve customer satisfaction and maintain food service standards.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Communicated and negotiated with various vendors to obtain necessary inventory.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Purchased food and cultivated strong vendor relationships.
  • Developed unique events and special promotions to drive sales.
  • Maximized quality assurance by completing frequent line checks.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
Expected in 12/2022 Associates | Human Resources Management Benedict College, Columbia, SC GPA:
Expected in 06/2017 High School Diploma | Dillon High School, Dillon, SC GPA:

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School Attended

  • Benedict College
  • Dillon High School

Job Titles Held:

  • Team Lead Merchandiser
  • Security Administrator & Shipping Clerk
  • Department Manager
  • Crew Manager


  • Associates
  • High School Diploma

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