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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Supportive Team Lead with 2 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.

Innovative team lead consistently praised by management for providing top-notch technical, quality and production leadership to assigned team. Well-educated in troubleshooting, root cause analysis and corrective action implementation. Available weekends, evenings and overnights.

Talented Team Leader offering 2-year background with progressive advancement in management. Focused on driving employee performance, achieving team goals and delivering consistent, on-time project completion. Strong builder of team vision to meet benchmarks in quality and production.

Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Talented team lead with experience overseeing daily activities and monitoring employees. Excellent quality assurance, issue resolution and interpersonal communication skills. Highly effective at troubleshooting and supervising talented teams.

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Team Leader experienced in directing activities in setting. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills.

Experienced Job team lead accomplished in completing construction projects quickly and cost-effectively. Over 2 years of progressive experience as knowledgeable and talented leader.

Business Leader proven to develop and implement business management initiatives. Creates business strategies, allocates resources, finds ways to increase productivity and assesses employee performance. Bridges communication between partners and suppliers with strong business acumen and managerial abilities.

Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Skills
  • Leadership Communications
  • Team Leadership Strengths
  • Money Transfers
  • Team Member Motivation
Work History
Team Lead, 2020 to Current
BertelsmannCrawfordsville, IN,
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Tracked receipts, employee hours and inventory movements.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Designed strategic plan for component development practices to support future projects.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
Customer Service Manager, 2014 to Current
Phillips Service IndustriesLivonia, MI,
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Researched and corrected customer concerns to promote company loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Kept accurate records to document customer service actions and discussions.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Generated customer satisfaction surveys to analyze results into action plans.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Resolved concerns with products or services to help with retention and drive sales.
Cashier, 2013 to Current
Headway Corporate ResourcesBuies Creek, NC,
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reviewed new promotions and monitored price changes.
  • Welcomed customers and helped determine their needs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Processed customer refunds and exchanges according to established guidelines.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Checked personal identifications during alcohol and tobacco sales.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Collected and authorized payments of guests.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Cashier, 11/2011 to Current
Headway Corporate ResourcesColumbia, MD,
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reviewed new promotions and monitored price changes.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Collected and authorized payments of guests.
  • Addressed customer needs and made product recommendations to increase sales.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Checked personal identifications during alcohol and tobacco sales.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
GED: , Expected in 01/2006
Stonewall Jackson High School - Manassas, VA
GPA:

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    Resume Overview

    School Attended

    • Stonewall Jackson High School

    Job Titles Held:

    • Team Lead
    • Customer Service Manager
    • Cashier
    • Cashier

    Degrees

    • GED

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