team lead resume example with 13+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Versatile Team Member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more skills and to advance professionally. Holds quality and teamwork in high esteem. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking continuous professional development opportunities to expand skills while facilitating company growth.

  • Friendly, Positive Attitude
  • Effective verbal/written communication
  • Self-starter
  • Time Management
  • Attention to Detail
  • Microsoft Office
  • Interpersonal Relationships
  • Customer Account Management
  • Creative Problem Solving
  • Multitasking and Prioritization
Education and Training
Pennsylvania State University University Park, PA Expected in : History - GPA :
  • 2021-current
The Travelers Companies - Team Associate
Hunt Valley, MD, 11/2021 - Current
  • Built and maintained working relationships with peers and upper management.
  • Proactively looked for ways to go above and beyond job requirements.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Improved knowledge and productivity through continuous education and learning from senior team leaders.
  • Worked hard to learn required tasks quickly to maximize performance.
Advance Auto Parts - Customer Service Representative
Downers Grove, IL, 08/2021 - Current
  • Provided accurate account information and support to new and established credit card customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Upheld quality control policies and procedures by maintaining a 97.30% overall QA.
David J Joseph - Salesman
Indianapolis, IN, 08/2020 - Current
  • Educated customers on product features and technical details to highlight benefits.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Generated more than 50 leads per week and pursued appointment opportunities to convert prospects into new customers.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Contacted new and existing customers to outline benefits of products.
Papa John's - Intelligence Analyst
Millsboro, DE, 07/2018 - 03/2021
  • Screen, research, analyze, and interpret all-source intelligence information, including Counterintelligence / Human Intelligence (CI/HUMINT), regional analysis, and political analysis, for classified area of responsibility in order to produce detailed written analytical products.
  • Identify information gaps and potential threats by evaluating relevance and accuracy of gathered information using various analytical methodologies and intelligence database systems.
  • Update extensive intelligence databases, systems, and mechanisms for sharing relevant intelligence information to support ongoing and planned projects.
  • Disseminate warning and threat analysis and brief executive and senior management on actionable intelligence contingencies on a daily basis.
Choctaw Nation Of Oklahoma - Facility Manager
Crowder, OK, 09/2018 - 06/2020
  • Managed and directed facility staff by handling assignment delegation and timely completion.
  • Assessed facility operations and employee activities to enforce and adhere to workplace safety regulations.
  • Administered and monitored budgets for contracts, equipment and supplies.
  • Inspected equipment, facility grounds, external building structure and systems on regular basis.
  • Managed spending to ensure adherence with budget.
Company Name - Team Member
City, State, 11/2014 - 03/2018
  • Eager to learn required tasks quickly to maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Troubleshoot machine malfunctions and made adjustments to correct problems.
  • Improved knowledge and productivity through continuous education and learning from senior team leaders.
  • Attended training courses to develop and enhance professional expertise and skill level.
  • Prepared reports and briefings promptly and properly to avoid paperwork backlog and prevent inaccuracies.

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Resume Overview

School Attended

  • Pennsylvania State University

Job Titles Held:

  • Team Associate
  • Customer Service Representative
  • Salesman
  • Intelligence Analyst
  • Facility Manager
  • Team Member


  • Some College (No Degree)

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