team lead resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Meticulous and systematic billing professional bringing 10 plus years of customer service, insurance and medical experience. Talented researcher and problem-solver with excellent multitasking and prioritization skills. Seeking a successful career to utilize the skills, the knowledge and gain more.

  • Microsoft Office Suite ( Word, Excel, PowerPoint, Access)
  • Leadership/ Supervisor
  • Medical transport billing
  • Accounts payable
  • Claims/EOB/COB
  • Insurance Benefits
  • 45 wpm
  • Strong Problem Solving
  • Telecommunication Knowledge
  • Telephone Etiquette
  • Evaluations
  • Coaching/Mentoring
  • 10 Key Touch
  • Performance improvement
  • Employee Evaluation
  • Account management
  • Verbal and Written Communication
  • De-escalation Techniques
  • Customer Account Management
  • Data Entry and Maintenance
  • Issue and Complaint Resolution
  • Call Volume and Quality Metrics
  • Team-Oriented and Cooperative
  • Database Management
Work History
06/2021 to Current
Team Lead Sonepar Usa Osceola, IA,
  • Participated in cross-functional team-building activities.
  • Led team of 8 members while providing exceptional customer service.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Provided constructive criticism regarding quality assurance and customer service for team phone calls.
  • Collected, arranged and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Prepared reports and schedules with accuracy.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Coached employees on errors, updating productivity and improving quality scores
  • Assist with support call back, supervisor calls, and online email request.
  • Analyzed monthly account receivable reports to facilitate timely filing, third-party payments and consistent cash flow.
  • Collaborated with department managers to correct problems and improve services, improving efficiency and customer service ratings.
04/2017 to 06/2021
Billing Consultant-Level 3 Acclara Solutions LLC- UCHealth City, STATE,
  • Accurately and concisely documented notes in patient files in adherence with HIPAA regulations.
  • Processed refunds, payments, set up payment plans, file disputes, explain EOB per insurance, explain letter and statements, assistance for online system, resubmitted claims, financial assistance, update insurance information, and update patients or guarantors demographics.
  • Developed training materials to improve efficiency of new hire onboarding.
  • Mentored and trained new hires on client specific.
  • Coached employees on errors, updating productivity and improving quality scores
  • Researched claim denials and assist with obtaining resolution.
  • Assist with support call back, supervisor calls, and online email request.
  • Verified patient insurance coverage, created financial plans according to the balance remaining to avoid collections or to stop account from aging out.
  • Prepared itemized statements and bills and invoices, recording amounts due for purchases or services rendered.
  • Executed billing tasks and recorded information in company databases.
  • Used Microsoft Word and other software tools to create documents and other communications.
08/2014 to 11/2016
Medicare Organization Specialist Aetna Life Insurance Company City, STATE,
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Maintained accurate and timely charge submissions utilizing electronic charge capture practices, including billing and account receivables (BAR) system and medical billing clearinghouse accounts.
  • Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
  • Answered phone calls and responded to questions regarding eligibility, lab assignments, vendors, tech support, premiums, payments, changing plans, doctor appointments, ID cards, faxing, emailing and mailing documents, tax assistance, benefits, claims, complaints and grievances, coverage determinations, filed appeals, and prescription inquires.
  • Researched and communicated insurance requirements, including patient financial responsibilities and fee-for-service
  • Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
  • Assigned CPT procedure and evaluation and management (E&M) codes for services to assure appropriate billing and reimbursement.
  • Checked claims coding for accuracy with ICD-10 standards.
  • Performed insurance verification, pre-certification and pre-authorization.
11/2011 to 08/2014
Triwest VA-Consultant Sutherland Global Services City, STATE,
  • Handled any problems or issues in regards to scheduling, transportation, mileage, doctors, authorizations, and certifications.
  • Performed researched analysis to ascertain detailed client need.
  • Recorded and reported job-related activities, findings, discrepancies and decisions with management team.
  • Established quality standards at 98% and performed work according to project schedules.
  • To assign primary care doctors and specialist to certain patients within a specific mile radius or for patient's designated diagnosis, review accounts, review coding, review eligibility, and mail veterans' their id cards.
Expected in
: Accounting
Kaplan University - Davenport, IA
Expected in
: Biology (pre-med), Accounting
University of Houston - Houston, TX
Expected in 05/2005
High School Diploma:
James Madison High School - Houston, TX,

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Resume Overview

School Attended

  • Kaplan University
  • University of Houston
  • James Madison High School

Job Titles Held:

  • Team Lead
  • Billing Consultant-Level 3
  • Medicare Organization Specialist
  • Triwest VA-Consultant


  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

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