Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Team Leader experienced in directing activities in customer service setting. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in retail and customer service.

  • Cash Handling
  • Complaint resolution
  • Client Service
  • Daily workflow improvement
  • Team Leadership
  • Training and mentoring
  • Staff Management
  • Customer Relations
  • Order fulfillment
  • Money handling abilities
Work History
04/2016 to Current Team Lead Sonepar Usa | Oshkosh, WI,

Team Lead

  • Mentored newly hired employees on POS equipment and cash handling procedures, developed training manual for all checkout hosts to use for reference purposes.
  • Audited team performance and compliance with cash handling procedures and customer service standards.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Trained new checkout hosts by relaying information on company procedures, safety requirements and cash handling procedures, delivered constructive criticism upon completion of job tasks.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Requested official identification for alcohol/tobacco purchases and verified details, consistently meeting strict legal standards.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Analyzed purchases for signs of fraud.
  • Assisted customers by answering questions and fulfilling requests.
  • Oversaw group of 100+ cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Educated customers on promotions to enhance sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Received and processed customer payments.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Evaluated professionalism of checkouts everyday and kept team members on top of cleaning tasks.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Pickup Department Manager

  • Trained employees to handle high-volume work loads during seasonal rushes.
  • Communicated with customers via email, over phone or in person to answer questions and provide latest merchandise information.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Managed scheduling and task delegation for 15-member team
  • Created and enforced detailed organization processes to increase quality service standards.
  • Handled day-to-day receiving overseeing more than 50 packages per day.
  • Tracked substitutions and informed customers of changes.
  • Picked quality and accurate items for 80 daily customer orders.
  • Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Deli Department Manager

  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Calculated total items needed to assemble party trays and placed orders for inventory.
  • Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items and condiments.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Greeted customers at deli counter to fulfill requests and answer questions.
  • Checked refrigerated and frozen cases and replenished low stock every day.
  • Maintained proper signage and pricing information for displays, cases and counters.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
12/2014 to 04/2016 Label Processor Erickson Living | Novi, MI,
  • Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Performed basic mathematical calculations to check weights and dimensions of shipments.
  • Packed and labeled boxes with maximum efficiency.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Worked with shipping carriers ( USPS, UPS and FedEx) to ship products domestic and international to fulfill customer orders over 100 packages daily.
01/2013 to 08/2014 Transportation Dispatcher Sonic | Rowlett, TX,
  • Scheduled and dispatched drivers to locations in Chicago as well as suburbs.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Documented all changes in computer tracking system.
  • Directed all dispatching, routing and tracking of 50 fleet vehicles.
  • Responded to over 100 daily caller requests with information about assistance and timeframes.
  • Oversaw scheduled routes to ensure appropriate coverage by delivery drivers
05/2010 to 05/2011 Crew Member McDonald's | City, STATE,
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Collaborated with team members to complete orders.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Reduced customer wait times by quickly and efficiently operating customer window and sales register.
  • Examined trays to check contents for required items and complete orders.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Prepared beverages and filled food orders for customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Quickly and accurately counted drawers at start and end of each shift.
Expected in 05/2015 GED | City Colleges Of Chicago - Wilbur Wright College, Chicago, IL GPA:

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School Attended

  • City Colleges Of Chicago - Wilbur Wright College

Job Titles Held:

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  • Label Processor
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  • GED

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