Team Lead resume example

Team Lead

• Mentored newly hired employees on POS equipment and cash handling procedures, developed training manual for all checkout hosts to use for reference purposes.
• Audited team performance and compliance with cash handling procedures and customer service standards.
• Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
• Trained new checkout hosts by relaying information on company procedures, safety requirements and cash handling procedures, delivered constructive criticism upon completion of job tasks.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Requested official identification for alcohol/tobacco purchases and verified details, consistently meeting strict legal standards.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Analyzed purchases for signs of fraud.
• Assisted customers by answering questions and fulfilling requests.
• Oversaw group of 100+ cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
• Resolved escalated customer disputes with special actions such as discounts.
• Educated customers on promotions to enhance sales.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Educated employees on all job tasks, including register use, merchandising and customer service.
• Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Received and processed customer payments.
• Processed POS transactions, including checks, cash and credit purchases or refunds.
• Evaluated professionalism of checkouts everyday and kept team members on top of cleaning tasks.
• Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
• Reviewed and resolved differences between accounting information and cash drawer.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Pickup Department Manager

• Trained employees to handle high-volume work loads during seasonal rushes.
• Communicated with customers via email, over phone or in person to answer questions and provide latest merchandise information.
• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
• Managed scheduling and task delegation for 15-member team
• Created and enforced detailed organization processes to increase quality service standards.
• Handled day-to-day receiving overseeing more than 50 packages per day.
• Tracked substitutions and informed customers of changes.
• Picked quality and accurate items for 80 daily customer orders.
• Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Consistently met deadlines and quality goals for accuracy and timeliness.

Deli Department Manager

• Listened to customer requests and suggested additional menu items as appropriate to upsell products.
• Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
• Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
• Opened new inventory and rotated stock by dates to maintain freshness.
• Used downtimes to prepare ingredients and restock supplies for expected busy periods.
• Calculated total items needed to assemble party trays and placed orders for inventory.
• Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Took special orders for event catering and party trays, assisting customers by recommending additional items and condiments.
• Listened carefully to customer instructions and prepared orders according to those preferences.
• Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
• Greeted customers at deli counter to fulfill requests and answer questions.
• Checked refrigerated and frozen cases and replenished low stock every day.
• Maintained proper signage and pricing information for displays, cases and counters.
• Offered product samples to customers, generating additional sales through taste-testing.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.