Team Lead resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced communications professional in non-profit, for-profit and educational sectors. Strong partner to drive alignment of organizational priorities in a diverse environment at all levels of the organization. Bilingual and knowledgeable about community engagement and strategic program planning. Motivated to continuous learning, developing and exceeding professionally in a non-profit and educational sector.

  • Driven can-do interpersonal skills
  • Engaging facilitator and communicator
  • Strong project management and detail oriented
  • Customer service focused and dependable
  • Data research and analysis
  • Collaborative, adaptable and quick learner
Work History
Team Lead, 07/2020 to Current
State Of VirginiaCharlottesville, VA,
  • Support store manager in maintaining high standards of visual merchandising, marketing campaigns and brand presentation to attract customers
  • Deliver superior customer experience while simultaneously building relationships with customers
  • Achieve or exceed financial goal through brand awareness and brand advocacy across region with store manager
  • Direct and supervise new team members by engaging in product knowledge, sales process, relaying information on company procedures and safety requirements
  • Design internal customer report to document issues by utilizing provided tools and asking diagnostic questions
Community School Coordinator, 08/2017 to 07/2020
Journey HouseCity, STATE,
  • Coordinated and managed community partnerships and resources in accordance with Community School Action Plan including facilitation of standing meetings and ongoing communication among partners and school staff to ensure effective integration
  • Developed team communication and prepare monthly and annual reports to share with school and community partners
  • Monitored, improved and created online sources for stakeholders (e.g. website, intranet, newsletters, brochure, flyers, REMIND application, communication and meeting structures for partner school)
  • Resolved technical problems, improve operations and exemplify exceptional customer support
  • Provided training and technical assistance activities to community partners, school staff, and volunteers as needed
  • Strengthened community engagement strategies to boost funding initiatives and program outreach across Milwaukee
  • Partnered with Community School Leadership Team to create Community School Action Plan that implements programs and services that are aligned and articulated goals for partner school
  • Reviewed and monitored programs regularly, incorporated surveys, analyzed data, prepared and maintained records
  • Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning
  • Implemented cost savings initiative that resulted in over $71,000 to partner school
  • Researched grant and funding proposal opportunities in philanthropic databases to identify potential income sources
  • Wrote, reviewed and edited proposals for grants, gifts and contracts
Americorps Member and Civic Engagement Project Leader, 06/2015 to 06/2017
City Year MilwaukeeCity, STATE,
  • Collaborated with potential supporters and stakeholders to advance City Year Milwaukee
  • Managed team meetings and discussed project goals and objectives
  • Led service teams through planning and supervision in beautification and community engagement events resulting in over 300 attendees, and new partnerships with non-profit and for-profit entities
  • Oversaw progress of each project, examined risks and coordinated contingency plans for 11 partner school sites
  • Conducted analysis of community needs and resources to support strategic plans
  • Raised and managed over $300 in donations for school site and service events by writing and editing donation applications and building relationships with donors
  • Coordinated and planned sessions, instructed, assisted and served as tutor-mentor for 20 students around attendance, behavior, literacy, and math
  • Conflict resolution liaison focused on behavior by way of active listening, collecting information on areas of conflict, and developing plan to address conflict of students, school staff and colleagues within school setting
  • Negotiated mutually beneficial agreements between parties on identified areas of conflict, prioritizing areas of conflict and follow through of plan with students and school staff to find common ground
  • Mental Health First Aid USA
  • IAHV Art of Meditation – Sky Schools
  • IAHV Art of Silence – Sky Schools
  • Community Building Institute/Community Building – Milwaukee
  • Kids for Peace – Trainer Certificate
MBA: Business Administration, Expected in 2022
Western Governors University - Salt Lake City, UT
Bachelor of Arts: Corporate Communication, Spanish Literature, and Culture, Expected in 2015
Marquette University - Milwaukee, WI

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Resume Overview

School Attended

  • Western Governors University
  • Marquette University

Job Titles Held:

  • Team Lead
  • Community School Coordinator
  • Americorps Member and Civic Engagement Project Leader


  • MBA
  • Bachelor of Arts

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