Team Lead resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Experienced communications professional in non-profit, for-profit and educational sectors. Strong partner to drive alignment of organizational priorities in a diverse environment at all levels of the organization. Bilingual and knowledgeable about community engagement and strategic program planning. Motivated to continuous learning, developing and exceeding professionally in a non-profit and educational sector.
Skills
Driven can-do interpersonal skills
Engaging facilitator and communicator
Strong project management and detail oriented
Customer service focused and dependable
Data research and analysis
Collaborative, adaptable and quick learner
Work History
Team Lead, 07/2020 to Current State Of Virginia – Charlottesville, VA,
Support store manager in maintaining high standards of visual merchandising, marketing campaigns and brand presentation to attract customers
Deliver superior customer experience while simultaneously building relationships with customers
Achieve or exceed financial goal through brand awareness and brand advocacy across region with store manager
Direct and supervise new team members by engaging in product knowledge, sales process, relaying information on company procedures and safety requirements
Design internal customer report to document issues by utilizing provided tools and asking diagnostic questions
Community School Coordinator, 08/2017 to 07/2020 Journey House – City, STATE,
Coordinated and managed community partnerships and resources in accordance with Community School Action Plan including facilitation of standing meetings and ongoing communication among partners and school staff to ensure effective integration
Developed team communication and prepare monthly and annual reports to share with school and community partners
Monitored, improved and created online sources for stakeholders (e.g. website, intranet, newsletters, brochure, flyers, REMIND application, communication and meeting structures for partner school)
Resolved technical problems, improve operations and exemplify exceptional customer support
Provided training and technical assistance activities to community partners, school staff, and volunteers as needed
Strengthened community engagement strategies to boost funding initiatives and program outreach across Milwaukee
Partnered with Community School Leadership Team to create Community School Action Plan that implements programs and services that are aligned and articulated goals for partner school
Reviewed and monitored programs regularly, incorporated surveys, analyzed data, prepared and maintained records
Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning
Implemented cost savings initiative that resulted in over $71,000 to partner school
Researched grant and funding proposal opportunities in philanthropic databases to identify potential income sources
Wrote, reviewed and edited proposals for grants, gifts and contracts
Americorps Member and Civic Engagement Project Leader, 06/2015 to 06/2017 City Year Milwaukee – City, STATE,
Collaborated with potential supporters and stakeholders to advance City Year Milwaukee
Managed team meetings and discussed project goals and objectives
Led service teams through planning and supervision in beautification and community engagement events resulting in over 300 attendees, and new partnerships with non-profit and for-profit entities
Oversaw progress of each project, examined risks and coordinated contingency plans for 11 partner school sites
Conducted analysis of community needs and resources to support strategic plans
Raised and managed over $300 in donations for school site and service events by writing and editing donation applications and building relationships with donors
Coordinated and planned sessions, instructed, assisted and served as tutor-mentor for 20 students around attendance, behavior, literacy, and math
Conflict resolution liaison focused on behavior by way of active listening, collecting information on areas of conflict, and developing plan to address conflict of students, school staff and colleagues within school setting
Negotiated mutually beneficial agreements between parties on identified areas of conflict, prioritizing areas of conflict and follow through of plan with students and school staff to find common ground
Certifications
Mental Health First Aid USA
IAHV Art of Meditation – Sky Schools
IAHV Art of Silence – Sky Schools
Community Building Institute/Community Building – Milwaukee
Kids for Peace – Trainer Certificate
Education
MBA: Business Administration, Expected in 2022 Western Governors University - Salt Lake City, UT GPA:
Bachelor of Arts: Corporate Communication, Spanish Literature, and Culture, Expected in 2015 Marquette University - Milwaukee, WI GPA:
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Resume Overview
School Attended
Western Governors University
Marquette University
Job Titles Held:
Team Lead
Community School Coordinator
Americorps Member and Civic Engagement Project Leader