Organized and dependable candidate successful at managing multiple priorities with a positive attitude and team spirit. Willingness to learn and take on added responsibilities to meet team goals.
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Supervised and lead a team of 12 contact tracers/case investigators to support Covid-19 outbreak and vaccine outreach for Santa Clara County Health department. Lead daily Zoom meetings, managed schedules, made work assignments, coached and trained staff on rapidly changing medical and system workflows. Worked directly with cases and families. Ensured clients were triaged properly and received current guidance, food, shelter and medical resources. Using the Salesforce/CalConnect platform on a daily basis rolled out system enhancements, provided feedback for upgrades and changes, created reports and list views. Received training on SOGI, Cultural Awareness and Social Injustice.
Led Cupertino Voting Precinct for two 2019 Election cycles. Lead and supervised associated election clerks (all first timers) for precinct set up, ballot processing, ballot counting and opening and closing activities. Helped clerks to clarify processes and resolved issues.
Held positions in Information System Management in project management for various high tech companies in Silicon Valley. Lead software development, implementations, system configurations, quality assurance testing and performed customer support technical problem resolution for complex business systems including ERP, accounting, financial, customer support and human resource. Worked on site in Europe (England) for 4 years providing customer support in 19 countries. Resolved complex critical business problems for high profile clients.
College Honors GPA 3.98, Emphasis on Accounting/ Finance
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