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Team Lead resume example with 20+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude and team spirit. Willingness to learn and take on added responsibilities to meet team goals.

Skills
  • IT project management, full project lifecycle, business system modifications, testing, technical support. business analysis and implementation.
  • Strong finance and accounting skills. AP, AR, FA and GL, financial reports, journal entries, reconciliations.
  • Technical understanding of data models, data structures.
  • Training, documentation and end user support.
  • Excellent communicator written and verbal.
  • ERP, HRIS, CRM, Salesforce, Web
  • Experienced working remote.
  • Lived and worked in several countries. Cultural awareness. Language barriers.
  • Volunteerism. Creation and implementation of several large youth programs in Santa Clara County.
  • Learns new technology quickly. Word processing, Excel. MS Office and Teams.
  • People person, demonstrates patience and good listening skills, makes connections quickly, professional demeanor. Good sense of humor. Likes to plan group social events.
Work History
07/2020 to 07/2021 Team Lead Ceva Logistics U.S., Inc. | Elk Grove Village, IL,

Supervised and lead a team of 12 contact tracers/case investigators to support Covid-19 outbreak and vaccine outreach for Santa Clara County Health department. Lead daily Zoom meetings, managed schedules, made work assignments, coached and trained staff on rapidly changing medical and system workflows. Worked directly with cases and families. Ensured clients were triaged properly and received current guidance, food, shelter and medical resources. Using the Salesforce/CalConnect platform on a daily basis rolled out system enhancements, provided feedback for upgrades and changes, created reports and list views. Received training on SOGI, Cultural Awareness and Social Injustice.
02/2019 to 11/2019 Elections Precinct Officer/Lead Chenega Corporation | Arlington, TX,

Led Cupertino Voting Precinct for two 2019 Election cycles. Lead and supervised associated election clerks (all first timers) for precinct set up, ballot processing, ballot counting and opening and closing activities. Helped clerks to clarify processes and resolved issues.
01/1987 to 10/2016 IT Project Manager Apple Computer, Sun Microsystems, Ross Systems | City, STATE,

Held positions in Information System Management in project management for various high tech companies in Silicon Valley. Lead software development, implementations, system configurations, quality assurance testing and performed customer support technical problem resolution for complex business systems including ERP, accounting, financial, customer support and human resource. Worked on site in Europe (England) for 4 years providing customer support in 19 countries. Resolved complex critical business problems for high profile clients.
Education
Expected in 1997 Bachelor of Science | Information Systems Management University of San Francisco, San Francisco, CA GPA:

College Honors GPA 3.98, Emphasis on Accounting/ Finance

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Resume Overview

School Attended

  • University of San Francisco

Job Titles Held:

  • Team Lead
  • Elections Precinct Officer/Lead
  • IT Project Manager

Degrees

  • Bachelor of Science

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