team lead direct support professional resume example with 19+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Devoted to helping patients living with mental illnesses adapt to hospital environments. Provide physical, mental and emotional support to meet individual patient needs. Compassionate and dedicated with observant nature and excellent time management abilities.'/

  • Behavior redirection
  • Healthcare
  • Nutrition
  • Transportation
  • Client safety and first aid
  • Client documentation
  • Community activities
  • Care plan management
  • Knowledge of state regulations
  • Compassionate client care
  • Proper phone etiquette
  • Coordination skills
  • Meal preparation
  • Medication administration
Education and Training
Norfolk State University Norfolk, VA Expected in : - GPA :
Eastern Shore Community College Melfa, VA Expected in 06/2004 Early Childhood Education Certificate : - GPA :
  • First Aid/CPR

United Family Of Stores - Team Lead/Direct Support Professional
Mckinney, TX, 03/2018 - Current
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Documented client progress in charts and logbooks.
  • Monitored client's well-being, safety and comfort under direction of physician.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Monitored and reported clients' progress.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Traveled with House Manager to take notes and dictation at meetings.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as as diabetic, low sodium and high protein.
  • Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
  • Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
  • Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
Sarah Butler - Pharmacy Technician
City, STATE, 06/2016 - 02/2018
  • Entered orders into system and filled medication orders.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Promoted health and well-being of patients by administering flu immunizations.
  • Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
  • Resolved third-party rejection claims.
  • Compiled customer demographic, allergy and medical history background.
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency.
  • Closely inspected medications to determine accuracy of identities, strengths and purities.
  • Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
  • Calculated dosages carefully and prepared prescription labels, promoting accuracy in medication administration.
  • Used 8-point check system to verify labeled prescriptions.
  • Merchandised related products to drive pharmacy department sales.
  • Handled over 200 daily dispenses of prescriptions.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Verified and filled over 200 prescriptions per day in busy retail pharmacy setting.
  • Maintained lines of communication with patients, providing instructions and general support.
  • Ordered out of stock medications to keep inventory well-stocked.
Department Of Social Services/In Home Daycare - Daycare Provider/Self Employed
City, STATE, 06/2001 - 01/2018
  • Secured indoor and outdoor premises to protect children under care.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Developed and implemented lesson plans based on ages and abilities of class children.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Improved group and individual behavior by employing positive management strategies.
  • Recorded information about behavior, food service and medication dispensing.
  • Enforced rules to teach manners and maintain safe environment.
  • Delivered direct, supervised care to groups of children between ages 6months to12years of age.
  • Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
  • Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
  • Assisted children in development of social, communication and problem-solving skills.
  • Assisted children in developing fine motor skills in preparation for preschool and kindergarten.
  • Kept children safe and secure at all times.
  • Maintained organized and clean classroom and work areas.
  • Engaged groups of culturally diverse children in creative, safe and focused setting.

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Resume Overview

School Attended

  • Norfolk State University
  • Eastern Shore Community College

Job Titles Held:

  • Team Lead/Direct Support Professional
  • Pharmacy Technician
  • Daycare Provider/Self Employed


  • Early Childhood Education Certificate

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