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Team Lead Resume Example

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TEAM LEAD
Professional Summary
Degreed veteran health care professional with 20 yrs of hands on experience in a nonprofit organization. Possess knowledge of patient access services, medical insurance, billing, compliance, collections, patient advocacy, reimbursement experience, COBRA, and EMTALA. Effective communicator experienced in building positive rapport by listening, assessing needs and providing excellent customer service. Ability to develop and building teams for strategic planning. Enthusiastic team leader that fosters positive team morale among a highly diverse staff and teaching background from elementary to high school. 7 years of supervisory experience in a hospital setting. Effective with making decisions, solving problems, resolving conflicts and negotiating with others.
Education and Training
AA: Science1995 1997 2011Tarrant County Junior CollegeScience
BS: Science/Pre-MedTexas Wesleyan UniversityScience/Pre-Med
MS: Health Care AdministrationCapella UniversityFort Worth, TXHealth Care Administration
Fort Worth, TX Minneapolis, MN
THRFTW Kaizen Event team member, 2009- (Lean Six Sigma tools) process improvement, pilot improvements, team engagement, achieved success through sustainability. 2011-2012 Mentee in the North Texas ACHE Mentorship Program Lean Six Sigma White Belt, 2011. THD Lean Six Sigma Yellow Belt Certification Exam Certificate of Completion, 2012. Acknowledgment of Paternity (AOP), since 2012
Affiliations
Certified Healthcare Access Associate (CHAA), National Association of Healthcare Access Management (NAHAM), since 2002. The American College of Healthcare Executives (ACHE) North Texas Chapter, since 2010 Association of Women in Science (AWIS) Tri-Beta/ Sigma Theta Chapter, 1997 Show me the Money" THR FTW CI Team with Administrators and upper management.
Skill Highlights
  • Microsoft Operating Office Systems, Invision (Super User), PeopleSoft, Xnet, Clair Via, Care Connect/Epic (Super User) and Internet Navigational abilities.
  • Expert in developing policies and procedures that improve efficiency, reduce costs, and enhance patient services. MS Office
  • Invision/OAS/Gold Client; ADT Light
  • Care Connect/Epic/Cadence
  • Siemens
  • Xnet
  • PeopleSoft
  • Clair Via
Skills
budget, Cadence, Client, data processing, finance, government, help desk, instructing, insurance, inventory, Director, materials, medical terminology, meetings, MS Office, Office, PeopleSoft, performance reviews, personnel, policies, problem solving, process improvement, protocols, Siemens, Six Sigma, staffing, strategic, supervisor, teacher, training manuals, unique
Professional Experience
Team Lead01/2012 to CurrentTexas Health Harris Methodist Fort Worth Hospital Patient Access Services ER & OB
  • Manage staffing by instructing employees in understanding job duties, company policies, protocols and arrange provisions for training.
  • Manage and maintain employees T&A, PTO, and Medical Leave/FMLA through various hospital programs (PeopleSoft, Clair Via, X-net, etc.).
  • Improved training techniques by revising length of training and additional insurance or medical terminology for new hires without hospital backgrounds; updating and creating our current new training manuals (for ER, OB, and Status Control) that are more detailed and comprehendible at any level of education.
  • Maintain department records pertaining to inventory, personnel, orders, supplies, computers and other tool maintenance.
  • Consistent communication with IT/help desk to make sure equipment is available and running efficiently.
  • Review team member's accounts for timely and accurate completion of registrations daily by utilizing the X-net reports thus maintaining good productivity.
  • Responsible for assisting other management with employee performance reviews, interviews, separations and other needs of the director to meet key performance indicators related to the budget and strategic plan.
  • Lead in monthly meetings with staff, management, and administrators.
  • Provided additional training through cross training of departments.
  • Initiated changed in training for additional staff members to help and be skillful in all PAS areas of Birth Certificates, Acknowledgement of Paternity Certification (AOP), Patient Status Control, and Radiology departments where there is very limited staffing or limited staff certified to cover these areas when needed.
Substitute teacher01/2013 to CurrentCrowley ISD
  • Perform duties as a regular teacher for several assigned campus of Crowley ISD elementary students.
  • Complete the check-in process and arrive at assigned classroom in time to review lesson plans prepared by the regular teacher and locate materials for carrying out the planned assignment.
  • Create lesson plans if they are not available.
  • Become acquainted with the classroom schedule and be ready to greet the students when they arrive.
  • Check class rolls, report attendance, the class schedule of special needs students, and the rules for emergency fire or disaster drills.
  • Become familiar with the discipline procedures unique to the campus assigned.
  • Assist with the safe dismissal of students in classroom and overall students on campus.
ER PAS Team Lead of ER & OB/PAS Specialist01/1998 to 01/2012Texas Health Harris Fort Worth Hospital
  • Maintain knowledge and verifications of all insurance coverage and medical assistance programs.
  • Act as ER and OB supervisor during manager and director's absence, ensured compliance to policy and procedures.
  • Participated in monthly meetings with Manager and Director regarding staff performance and other staff related issues.
  • Also, assisted in creating monthly schedules and conducted weekly audits on staff patient accounts.
  • Assist in staff shortage by registering patients in ED, OB, and Patient Status Control: transfers, surgery, direct admit, Hospice, Rehab patients, births, Transplants and Donors.
Medical Terminology trainer01/1998 to 01/2000
  • Supervised ED admissions staff of over 37 employees; Report directly to Director.
  • No FTE for a manager or supervisors during that time.
  • Assisted director in interviews for new hires and separation of employees.
  • Facilitate/Coordinate monthly and quarterly meetings for staff; and quarterly meetings of problem solving techniques for collections with Administration officers and Directors.
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Resume Overview

Companies Worked For:

  • Texas Health Harris Methodist Fort Worth Hospital Patient Access Services ER & OB
  • Crowley ISD
  • Texas Health Harris Fort Worth Hospital

School Attended

  • Tarrant County Junior College
  • Texas Wesleyan University
  • Capella University

Job Titles Held:

  • Team Lead
  • Substitute teacher
  • ER PAS Team Lead of ER & OB/PAS Specialist
  • Medical Terminology trainer

Degrees

  • AA : Science 1995 1997 2011
    BS : Science/Pre-Med
    MS : Health Care Administration
    Fort Worth, TX Minneapolis, MN
    THRFTW Kaizen Event team member, 2009- (Lean Six Sigma tools) process improvement, pilot improvements, team engagement, achieved success through sustainability. 2011-2012 Mentee in the North Texas ACHE Mentorship Program Lean Six Sigma White Belt, 2011. THD Lean Six Sigma Yellow Belt Certification Exam Certificate of Completion, 2012. Acknowledgment of Paternity (AOP), since 2012

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