SEARCH

Team Lead Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
TEAM LEAD
Professional Summary

Seasoned Manager ready for any team or business need with strong retail and sales knowledge and natural leadership talents. Top-notch relationship-builder, articulate communicator and decisive manager with 20 years of experience. Dedicated to enabling team members to exceed business targets.

Skills
  • Business operations
  • Operational improvement
  • Troubleshooting skills
  • Employee Evaluation
  • Strategic Planning
  • Business Development
  • Problem resolution
  • Process improvement
  • Performance improvement
  • Key performance indicators
  • Verbal and written communication
Work History
Team LeadJun 2020 - Current
Liberty Health Sciences Stuart, Florida
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Built relationships with physicians to create steady referral pipeline.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Performed patient assessments and contributed to development of interdisciplinary care plans.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Used Industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Specialty Sales ManagerSep 2016 - Jan 2020
Best Buy Co Inc.Stuart, FL
  • Trained team members in successful strategies to meet operational and sales targets.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Recruited, hired and trained Number associates to develop productive team with excellent product knowledge.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Worked with various departments to align branding with corporate standards and strategies.
  • Developed growth strategies for network of Number stores.
  • Worked closely with employees and customers to effectively manage daily operations and communications.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Eased team transitions and new employee orientation through effective training and development.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Exceeded sales forecast by $Amount in Year and Year through Action and Action.
  • Maintained quality brand image exposure in alignment with corporate standards.
  • Handled inventories, cash and payroll procedures and managed controllable P&L line items.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Supported customers via telephone, email and at sites to handle escalations and product concerns.
  • Fielded customer questions and complaints and rectified issues.
  • Integrated new technologies and best practices to improve Type delivery management.
  • Developed strategic growth plans to increase sales and deliveries across Location.
  • Managed resources effectively to avoid unnecessary delivery delays.
  • Engaged customers to discuss business needs and explore opportunities to increase sales.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Assistant ManagerApr 2015 - Oct 2016
PetcoPort St. Lucie , FL
  • Managed and engaged with staff during daily duties to monitor performance and adherence to policies and training.
  • Drove sales through companion animal adoptions and related product recommendations.
  • Analyzed inventory trends to order appropriate stock quantities.
  • Provided top-notch customer service to every customer and exceptional care to all animals.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
  • Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
  • Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
  • Assisted Job title in performing basic exams and tests such as Type and Type for all species of patients.
  • Followed all pet care instructions, including dietary needs and medication regimens.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
  • Cross-trained existing employees to maximize team agility and performance.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Conducted scheduled and impromptu evaluations to assess work performance.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Education
Bachelor of Applied Arts And Science: Digital Marketing Expected in Dec 2021
Indian River State CollegeFt. Pierce, FL
  • Coursework in Photoshop , Wordpress, and Adobe illustrator.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Liberty Health Sciences
  • Best Buy Co Inc.
  • Petco

School Attended

  • Indian River State College

Job Titles Held:

  • Team Lead
  • Specialty Sales Manager
  • Assistant Manager

Degrees

  • Bachelor of Applied Arts And Science : Digital Marketing Expected in Dec 2021

Similar Resumes

View All
Team-Lead-resume-sample

Team Lead

Computer Generated Solutions

Stone Mountain, Georgia