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Team Lead Resume Example

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TEAM LEAD
Summary

Observant Team Lead with drive to streamline protocols for maximized production, effective maintenance and employee progress. Safety-focused and committed to solutions-oriented problem-solving. Greatly experienced in retail management, operating high end stores. Able to communicate positivity well with not just staff members, but as well as consumers of the store. Overall, I am an individual who loves to be constant and work as well loves to engage with others in a friendly work environment that I can end up calling a home away from home.

Skills
  • Motivated team player
  • People-oriented
  • Sales Associate
  • Friendly demeanor
  • Excellent communication skills
  • Skilled problem solver
  • Cash handling
  • Cash Register
  • Great communication skills
  • Excellent communication
  • Contracts
  • Clients
  • Database
  • Detail oriented
  • English
  • French
  • Inventory
  • Listening
  • Money
  • Problem solver
  • Receiving
  • Sales
  • Fluent in Spanish
  • Team player
  • Time management
  • Production monitoring
  • Team supervision
  • Client support
  • Issue resolution
  • Training
  • Call center experience
  • Experience in leadership
  • Microsoft Office
  • Content management expertise
Experience
Team Lead
San Bernardino, CAPanera/Mar 2018 to Current
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Evaluated employee performance, identified areas of improvement and communicated plans to employees.
  • Delegated daily tasks to team members to optimize group productivity.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Trained new employees on all positions to support team efficiency.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Integrated process improvements to increase overall workflow.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
Seasonal Sales Associate
San Bernardino, CATillys/Nov 2018 to Jan 2019
  • Create friendships with customers to be able to fully help with their shopping - Cash Register experience - Money Handling experience - Keep the Rewards Program at 75% (receiving emails from customers) - Maintain the store to look presentable.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Offered product and service consultations and employed upselling techniques.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
Customer Service
Redlands, CAAdriana's Insurance/Jun 2018 to Sep 2018
  • Introduced initiatives to establish programs providing long-term residual income.
  • Set up contracts, negotiated rates and hammered out service terms.
  • Kept the company in compliance with all export standards and international requirements.
  • Maintained and organized a customer database of over 600 clients nationwide.
  • Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
  • Developed and maintained long-term relationships with policyholders.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Cashier/Waiter
Whittier, CALa Cabana/Apr 2016 to Jun 2018
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Assisted Host's with completing end-of-day counts and securing funds to prevent loss or theft.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Operated cash register, collected payments and provided accurate change.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
Education and Training
High School DiplomaCajon High SchoolJun 2018San Bernardino, CA
Associate of Arts: Film Studies Riverside City CollegeJun 2019Riverside, CA
Languages
Fluent in Spanish, English and French
Accomplishments
  • Led team to achieve 97% on customer service surveys, earning recognition from upper management and financial reward.
  • Consistently maintained high customer satisfaction ratings.
  • Promoted from Team Associate Trainer to Team Leader, in less than 12-months
  • Recognized as Employee of the Year for outstanding performance and team contributions.
  • Promoted to Team Lead due to learning all cafe positions that allowed me to better organize and care for the business.
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Resume Overview

Companies Worked For:

  • Panera
  • Tillys
  • Adriana's Insurance
  • La Cabana

School Attended

  • Cajon High School
  • Riverside City College

Job Titles Held:

  • Team Lead
  • Seasonal Sales Associate
  • Customer Service
  • Cashier/Waiter

Degrees

  • High School Diploma
    Associate of Arts : Film Studies

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