Team Lead (Customer service specialist) Resume Example
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TEAM LEAD (CUSTOMER SERVICE SPECIALIST)
Professional Summary
Mental Healthcare provider with management experience and exceptional people skills. Versed in clerical and data entry.
Core Qualifications
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Experience
Team Lead (Customer service specialist)07/2015 to Current
Inktel Contact SolutionsCity , STATE
Inktel Contact SolutionsCity , STATE
Monitored multiple databases to keep track of all company inventory.Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.Planned and executed [project].Monitor staff (Shift Leader)
Mental Healthcare Provider/ Data entry clerk/Insurance verification07/2012 to Current
CITRUS HEALTH NETWORK C.A.T.S FEDERAL LOCK DOWN FACILITYCity , STATE
CITRUS HEALTH NETWORK C.A.T.S FEDERAL LOCK DOWN FACILITYCity , STATE
- Monitor patients' physical and emotional well-being and report unusual behavior or physical ailments to medical staff.
- Observe and influence patients' behavior, communicating and interacting with them and teaching, counseling, or befriending them.
- Encourage patients to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills or develop social relationships.
- Take and record measures of patients' physical condition, using devices such as thermometers or blood pressure gauges.
- Collaborate with or assist doctors, psychologists, or rehabilitation therapists in working with mentally ill, emotionally disturbed, or developmentally disabled patients to treat, rehabilitate, and return patients to the community.
- Develop or teach strategies to promote client wellness and independence.
- Restrain violent, potentially violent, or suicidal patients by verbal or physical means as required.
- Lead prescribed individual or group therapy sessions as part of specific therapeutic procedures.
- Issue medications from dispensary and maintain records in accordance with specified procedures.
- Interview new patients to complete admission forms, to assess their mental health status, or to obtain their mental health and treatment history.
- Contact patients' relatives to arrange family conferences.
- Gathers patient information by collecting demographic information from a variety of sources; interacting with registration areas and physicians' offices; retrieving information from automated printer. Maintains master patient index by completing assigned portion of daily audit trail; corrects and communicates problems according to established procedures. Initiates the medical record by creating and processing the patient care record folder. Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities. Retrieves medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes. Delivers charts to assigned areas of the hospital by following established routing procedures. Keeps health care providers informed by communicating availability or unavailability of the record. Maintains quality results by following hospital standards. Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs. Maintains patient confidence by keeping patient records information confidential. Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and hippa standards.
Customer service marketing/ Data entry /quality assurance supervisor08/2010 to 01/2012
ACCUMEN MARKETING COMPANYCity , STATE
ACCUMEN MARKETING COMPANYCity , STATE
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Contact prospective customers to present information and explain available services.
- Sell services or equipment, such as trusts, investments, or check processing services.
- Evaluate costs and revenue of agreements to determine continued profitability.
- Make presentations on financial services to groups to attract new clients.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Refer unresolved customer grievances to designated departments for further investigation.
Customer service quality assurance agent05/2006 to 07/2009
PRECISION RESPONSE CORPORATIONCity , STATE
PRECISION RESPONSE CORPORATIONCity , STATE
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
- Record names, addresses, purchases, and reactions of prospects contacted.
- Adjust sales scripts to better target the needs and interests of specific individuals.
Education
High School DiplomaMay 2005American HighschoolCity, State, U.S.A
Associate of Arts: criminal justice/psychAug 2016Florida Memorial UniversityCity, State, U.S.A
Associate of ScienceBethune cookman
Professional Affiliations
President, Non-Profit organization "Diamonds & Pearls (2011 - present)
Skills
billing, blood pressure, interpersonal skills, conferences, counseling, client, clients, client relations, financial, forms, investments, mental health, mentally ill, presentations, Public Relations, quality assurance, quality control, rapport, reading, maintain records, recording, rehabilitation, sales, scripts, teaching, telephone, therapeutic procedures, therapy, Insurance Verification, Deescalation, Peer support.
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Resume Overview
School Attended
- American Highschool
- Florida Memorial University
- Bethune cookman
Job Titles Held:
- Team Lead (Customer service specialist)
- Mental Healthcare Provider/ Data entry clerk/Insurance verification
- Customer service marketing/ Data entry /quality assurance supervisor
- Customer service quality assurance agent
Degrees
- High School Diploma May 2005
Associate of Arts : criminal justice/psych Aug 2016
Associate of Science
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