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Team Lead/Case Manager/Housing Specialist Resume Example

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TEAM LEAD/CASE MANAGER/HOUSING SPECIALIST
Summary

Self-motivated, dependable Team Leader experienced in advocating outreach and engagement services. Demonstrated clinical skills in assessing and obtaining community resources to customize care plans. Commitment and understanding of equal opportunities with diverse and multicultural environments.

Skills
  • Intake and discharge
  • Computerized charting specialist
  • Relationship development
  • Customer service
  • Administrative support
  • Supervision
  • Team management
  • Team building
  • MS Office
  • Planning and coordination
  • Organization
Experience
Team Lead/Case Manager/Housing Specialist12/2018 to 04/2020Mississippi United to End Homelessness, MUTEHMeridian, MS
  • Supervised 4 Case Managers as well as conducted intake interview to determine client's needs, goals, and eligibility.
  • Assessed housing barriers of individuals and families experiencing homelessness to determine housing and service needs.
  • The principal duties were performed both in a general office environment and in the field and community where program participants reside.
  • Conducted housing search and supportive services to promote participants self sufficiency, integration into the community, and permanency in housing; performing administrative tasks involved in the review and maintenance of a caseload of program participants Provided a variety of office and field activities to manage and monitor a rapid re-housing/transition-in-place program for families, performs direct client services, and compiles related documentation.
  • This included assisting participants in locating and securing housing of their choice as well as provides mediation and advocacy with landlords on the client's behalf to develop a workable plan to obtain and or maintain housing.
  • Created and maintained consistent communication channels, both verbal and written, between several parties (i.e.
  • Tenant, landlord, referral source, collaborating agencies, debtors and creditors).
  • Provided information and referral assistance regarding available support from appropriate social service agencies and/or community programs.
  • Assisted participants in development of a strength-based/solution-focused individualized goal and action plan that promotes permanent housing and self-sufficiency; develop an effective, timely referral network in order to ensure ongoing direction and support as needed.
  • Identified participant strengths and barriers to stability and assist participants to reducing barriers and linking to resources and services.
  • Provided pro-active follow-up home visits to ensure stability and further progress towards self-sufficiency; this includes support, advocacy, reducing isolation, listening, problem solving, and identification of resources to assist with reintegration of participants.
Office Automation Assistant01/2017 to 01/2018United States Navy NAS Meridian Training Wing NineMeridian, United States, MS
  • Provides operational support to the command by complying with governing policies, procedures, and regulations (PPRs) within the Student Control Operations (STUCON Ops) Department, Standardization Department (STAN) and Administration Department (ADMIN).
  • Ensures all Naval Flight Training events for Naval Flight Students ( NFS) are documented in the Training Integrated Management System (TIMS) and their Aviation Training Jackets (ATJ) in accordance with Chief of Naval Aviation Training Instructions (CNATRAINST).
  • Track and update Intermediate Jet (IJET) and Advanced Jet (AJET) pipeline phase training changes and conduct TIMs closeouts.
  • Observe and check for progress and entries of the Student Monitoring Status (SMS) Aviation Training Form (ATF) as well as monitoring for breaches in SMS stipulations; track all entries associated with training or medical holds requiring TIMs entry such as academic failure, failed events, flight physical holds, sick in quarters, Human Factors Board; progress check entries, including all entries associated with Initial and Final Progress Checks ( IPC and FPC) to include Supplemental ATF entries and IPC/FPC routing form; review all ATFs for correctness, inconsistencies, grammatical errors and spelling.
  • File all ATF's in ATJ's in accordance with CNATRAINST 1500.4H.
  • Maintain Aviator Flight Logbooks to include; reviewing and filing WingStats flight hours.
  • Coordinate and conduct newcomer orientation for all incoming SNA's, provides essential office support conducting all clerical and day-to-day operational and administrative support activities.
Human Resource Manager03/2015 to 08/2015United States ArmyLandstuhl, AE
  • Hand selected over 7 peers to attend the certification training for the new Evaluation Entry System and conduct training for all noncommissioned officers at Landstuhl Regional Medical Center.
  • Organized briefings with Chain of Command for solutions of any critical issues and time sensitive information regarding evaluations.
  • Developed, presented, and recommend effective and viable solutions and courses of action regarding operational, tactical, technical readiness and support issues in human resources by utilizing the army regulations.
  • Launched 90 day tracking programs to ensure outgoing personnel received evaluations within a timely manner.
  • Transformed the tracking program for the evaluation section resulting in 90% of evaluation return rate.
  • Supervised all lower level evaluation processing , transactions, and conducted weekly audits.
  • Monitored and assisted the conduction of transactions in Emilpo and Iperms.
  • Subject matter expert in vast areas of the human resource department such as; awards, promotions, finance, military actions, NCOERS, Perstat, Emilpo, Edas, Flags, PAI, SOP, ETP, leaves and passes, retirements, DD93, SGLI.
Human Resources Manager12/2011 to 02/2015United States Army, Ramstein Air BaseRamstein, AE
  • Entrusted with the Department of Defense's (DoD) most highly classified and sensitive information.
  • Provided world class secure distribution for America and its Allies.
  • Assigned to a selectively manned, geographically separated unit; entrusted with the safeguarding and transporting of highly classified, time-sensitive, inbound and outbound DoD's material through a global network of 17 stations; provided protection for the material from receipt through delivery or storage; ensured strict compliance with DoD, Joint Chiefs of Staff, and USTRANSCOM requirements to include receipt, handling, guarding, storage, transfer, and accountability; performed surface or air missions for delivery to customers; performed special duties and projects as directed by Station Chief and Station Superintendent.
Education and Training
BS: Legal Studies2019
US Army Certified Train the Trainer2015
US Army Human Resource Training (Adjutant General Corps)2006
2000US Army Paralegal Advanced Individual Training
Additional Information
  • Awarded the Afghanistan Campaign Medal with Campaign Star, Army Commendation Medal, Army Achievement Medal (2), Joint Meritorious Unit Award, Army Good Conduct Medal (2), National Defense Service Medal, Global War on Terrorism Service Medal, Army Service Ribbon, Overseas Service Ribbon, North Atlantic Treaty Organization Medal Letters of Recommendation upon request
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Resume Overview

Companies Worked For:

  • Mississippi United to End Homelessness, MUTEH
  • United States Navy NAS Meridian Training Wing Nine
  • United States Army
  • United States Army, Ramstein Air Base

School Attended

  • US Army Paralegal Advanced Individual Training

Job Titles Held:

  • Team Lead/Case Manager/Housing Specialist
  • Office Automation Assistant
  • Human Resource Manager
  • Human Resources Manager

Degrees

  • BS : Legal Studies 2019
    US Army Certified Train the Trainer 2015
    US Army Human Resource Training (Adjutant General Corps) 2006
    2000

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