team lead resume example

top skills & proficiencies:

• Checked prices for customers and processed items sold by scanning barcodes.
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Transported merchandise to sales floor, stocked shelves, rotated merchandise and performed mark-downs to comply with company policy.
• Established and maintained clean and comfortable environments in store and work stations.
• Performed advanced computer processing of images for assignments.
• Completed online listing weekly
• Coordinated storage locations and product movements.
• Picked orders, scanned products and packed boxes.
• Reviewed orders by inspecting labeling, packaging and contents.
• Maintained organized and clean worksite.
• Displayed excellent customer service when greeting customers and accepting donations.
• Effectively operated pallet jacks and shipping equipment to receive and transport items from various warehouse locations.
• 3+ years warehouse experience
• Adapts quickly
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Place or cancel orders
• Act as the company gatekeeper
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Compile reports on overall customer satisfaction
• Handle changes in policies or renewals
• Resolve customer complaints via phone, email, mail or social media
• Customer Service
• Product Knowledge
• Quality Focus
• Market Knowledge
• Documentation Skills
• Listening Skills
• Phone Skills
• Resolving Conflict
• Multitask
• Patience
• Negotiation
• Positive Attitude
• Attention to Detail
• People Oriented
• Problem Solving
• Organizational Skills
• Adaptability
• Ability to Work Under Pressure
• Computer Skills

• Packaged and labeled beverage menu products and orders for to-go counter and drive-through window
• Checked completed orders for accuracy and bagged meals for easy carrying.
• Greeted customers promptly and took orders to keep flow of traffic moving
• Accurately counted back change on cash transactions to align with register readouts and balanced cash till.
• Maintained clean, sanitized and well-
• Organized food preparation zones.
• Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
• Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
• Answered queries and concerns and assisted customers with product selections.
• Operated as full-service food provider in Mcdonalds establishment by taking orders, preparing meals and collecting payments.
• Good customer service while taking orders and handling money
• Connecting well with the customers, giving them the best care of what they need
• Able to cope with different people and solving problems
• Adaptable to pressure, responsible, organized and hardworking
• Friendly, courteous and enthusiastic
• Clear communication skills
• Practiced cleanliness
• Able to collaborate and work well in a teamwork
• Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
• Built and maintained effective working relationships with peers and upper management.