close
  • Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Team Lead
Please provide a type of job or location to search!
SEARCH

Team Lead Resume Example

Love this resume?Build Your Own Now
TEAM LEAD
Professional Summary

Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Skills
  • Proficient in Adobe Creative Cloud Software
  • Knowledgeable in Microsoft Office Suite and Google Analytics
  • Excellent written and verbal communication skills
  • Experienced in customer de-escalation and complaint resolution in high-risk scenarios
  • Capable of managing multi-site call center operations
  • Effective at team building and improving individual performance
Education
Pima Community CollegeCity05/2018Associate of Science: Science, Nursing

GPA: 3.81

Tucson High Magnet SchoolCity05/2015High School Diploma

GPA: 3.62

Work History
University Of Michigan- Team Lead
Ann Arbor , MI09/2019 - 12/2020
  • Directly supervise teams across multiple sites, answering agent inquiries regarding approvals, process questions, and partner issues.
  • Speak with customers and service partners in escalated conditions to resolve service problems.
  • Review calls to determine areas of growth, including inbound call handling, dispatch procedure, and follow-up.
  • Escalate concerns through correct channels and identify repeated trends.
  • Work directly with client contacts to resolve escalated or urgent case issues.
  • Monitor all current jobs to ensure timely follow-up and completion.
  • Draft educational and supplemental material to promote proper procedure.
  • Delegate agent roles to ensure all duties are completed in a timely manner.
  • Assist staffing to determine how to best cover call volume.
  • Handle high-risk cases, such as repossessions, by negotiating and coordinating with the registered owner and our drivers to ensure recovery.
  • Identify potential issues within the Next-Generation Platform and submit to product.
  • Provide technical support to agents while working remotely.
  • Lead team meetings to inform agents of any modifications or updates to current procedure.
  • Meet with agents individually to discuss growth opportunities and review performance.
  • Create performance plans for agents using SMART criteria to improve metrics.
  • Assist as Subject Matter Expert in New Hire training classes to provide contextual examples of day-to-day processes Lead training classes in Next-Generation Platform subject matter for agents and leadership.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
J.F. Shea- Customer Service Representative
Camarillo , CA05/2018 - 09/2019
  • Manage roadside emergency cases for stranded motorists.
  • Receive inbound calls from customers.
  • Use attentive listening and problem determination to provide the best possible care to our callers.
  • Contact service providers to obtain assistance in a timely and cost-effective manner.
  • Preserve high client and customer relations by ensuring quality service through proper dispatching procedure and follow-ups.
  • Maintain up-to-date knowledge about system changes and new clients Self-manage active cases to prevent possible escalations or complaints and guarantee successful service completion Readily adapt to changing business needs in a diverse and expanding company by mastering new client guidelines and processes Provide feedback for the Next-Generation Platform.
Ace Hardware- Front End Supervisor
Minnetonka , MN12/2017 - 05/2018
  • Oversee register operations
  • Review registers at start and end of employees' shift to confirm correct cash levels are on hand at all times and in balanced amounts
  • Speak with escalated customers to resolve issues and create a better shopping experience
  • Open or close registers according to procedure Designate supplemental roles to meet store needs.
  • Perform audits for refunded merchandise.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Carter's, Inc.- Sales Associate
Destin , FL11/2016 - 12/2017
  • Maintain excellent quality customer service at all times.
  • Ensure personal till is accurate at start and end of shift Process customer purchases and returns in POS system.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained organized, presentable merchandise to drive continuous sales in accordance with company standards.
  • Prepared merchandise for sales floor by pricing or tagging.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

94Good
Resume Strength
  • Word choice
  • Measurable results

Resume Overview

School Attended

  • Pima Community College
  • Tucson High Magnet School

Job Titles Held:

  • Team Lead
  • Customer Service Representative
  • Front End Supervisor
  • Sales Associate

Degrees

  • Associate of Science : Science, Nursing
    High School Diploma

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Senior-Software-Engineer-/-Team-Lead-resume-sample

Senior Software Engineer / Team Lead

Motion Recruitment

Exeter , RI

Desktop-Technician-II-(Team-Lead)-resume-sample

Desktop Technician II (Team Lead)

Bickford Senior Living

Okemos , MI

Cashier-Team-Lead-resume-sample

Cashier Team Lead

Gpm Investments

Bedford , VA

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.