Organized Team Lead with exceptional ability to build positive rapport, inspire trust and support team toward achievement of organizational goals. Excellent communicator and strong customer service skills. Motivated to continuous learning, developing and exceling professionally in a retail environment.
Skills
Driven can-do interpersonal skills
Engaging facilitator and communicator
Strong project management and detail oriented
Customer service focus and team development
Data analysis, product and service sales
Collaborative, adaptable and quick learner
Work History
07/2020 to Current
Team LeadUniversity Of Michigan – Ann Arbor, MI,
Support store manager in maintaining high standards of visual merchandising, marketing campaigns and brand presentation to attract customers
Study product and local markets to adjust sales pitches and adapt strategies for optimized sales
Generate and develop leads using Tempur Pedic sales process and utilize CRM system to track details of sales and customer information
Foster lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
Utilize POS system to process sales, returns and exchanges
Achieve or exceed financial goal through brand awareness and brand advocacy across region with store manager
Earned company exceptional ratings and testimonials from clients and industry organizations
Direct and supervise new team members by engaging in product knowledge, sales process, relaying information on company procedures and safety requirements for preserving integrity and security of data, reports and access
03/2021 to Current
Loss Prevention Lead and Brand AssociateOld Navy Inc – City, STATE,
Promote, inform and motivate associates on a safe environment and identify any suspicious activity
Demonstrate a culture of ethical conduct, safety and compliance while in store and during trainings
Lead in educating associates by conduction of peer sales training and evolving technology
Engage all customers and brand associates without hesitation in a welcoming and friendly manner
Update on current and upcoming brand launches, store activities and events while in store
Serve as ambassador of de-escalation of negative situations and recover guest shopping experience
Deliver consistent results and lead with with developing service-based sales abilities
Consult with store managers on bases to perform loss investigations and shortage improvement
Improve audit results (e.g. store compliance audits, all store shortage analysis, high shrink store analysis)
Volunteer for extra shifts during holidays and other busy periods to alleviate staffing shortages
08/2017 to 07/2020
Community School CoordinatorJourney House – City, STATE,
Coordinated and managed community partnerships and resources in accordance with Community School Action Plan including facilitation of standing meetings and ongoing communication among partners and school staff to ensure effective integration
Resolved technical problems, improve operations and exemplify exceptional customer support
Provided training and technical assistance activities to community partners, school staff, and volunteers as needed
Mentored and coached over 40 students to improve their skills in soccer
Partnered with Community School Leadership Team to create Community School Action Plan that implements programs and services that are aligned and articulated goals for partner school
Reviewed and monitored programs regularly, incorporated surveys, analyzed data, prepared and maintained records
Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning
Implemented cost savings initiative that resulted in over $71,000 to partner school
Minimized resource and time losses by addressing issues directly and implementing timely solutions
06/2015 to 06/2017
Americorps Member and Civic Engagement Project LeaderCity Year Milwaukee – City, STATE,
Collaborated with potential supporters and stakeholders to advance City Year Milwaukee
Managed team meetings and discussed project goals and objectives
Led service teams through planning and supervision in beautification and community engagement events resulting in over 300 attendees, and new partnerships with non-profit and for-profit entities
Oversaw progress of each project, examined risks and coordinated contingency plans for 11 partner school sites
Conducted analysis of community needs and resources to support strategic plans
Coordinated and planned sessions, instructed, assisted and served as tutor-mentor for 20 students around attendance, behavior, literacy, and math
Conflict resolution liaison focused on behavior by way of active listening, collecting information on areas of conflict, and developing plan to address conflict of students, school staff and colleagues within school setting
Negotiated mutually beneficial agreements between parties on identified areas of conflict, prioritizing areas of conflict and follow through of plan with students and school staff to find common ground
Education
Expected in 2022
MBA: Business Administration Western Governors University - Salt Lake City, UT GPA:
Expected in 2015
Bachelor of Arts: Corporate Communication, Spanish Literature, and Culture Marquette University - Milwaukee, WI GPA:
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School Attended
Western Governors University
Marquette University
Job Titles Held:
Team Lead
Loss Prevention Lead and Brand Associate
Community School Coordinator
Americorps Member and Civic Engagement Project Leader
