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Team Lead Resume Example

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TEAM LEAD
Summary

Thank you for your time today. I someone who can learn quickly and am effective in the work I do. I have been in charge of handling customer questions and concerns at a sufficient pace and I take pride in conducting myself in a professional manner when representing a company. I thoroughly enjoy getting to know customers and figuring out how best to serve their needs. Thank you for considering me for this position. I'm thrilled about getting to learn more details about the position. I will be committed to continuously learning, growing, and applying my skills to support the team and be willing tolearn as well. Sincerely, Jessica Balvanz is a Motivated professional with excellent leadership and planning abilities focused on delivering high-quality products on tight schedules. Monitor, train and encourage employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.

Skills
Experience
Company Name | City, StateTeam Lead04/2018 - 04/2020

.

  • Delegated daily tasks to team members to optimize group productivity.
  • Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Monitored team progress and enforced deadlines.
  • Moved supplies, finished products and heavy machinery with help of forklifts and overhead cranes.
  • Integrated process improvements to increase overall workflow.
  • Fostered positive employee relationships through effective communication, training and development coaching.
Company Name | City, StateCall Center Representative01/2016 - 02/2018
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Maintained high-volume workload within fast-paced environment by assisting 100's of clients per the town hall and consistently meeting performance benchmarks.
  • Accurately documented calls and caller information in 5nine software and made updates to data as needed.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Trained new employees on 5nine and script processes to promote efficiency and productivity team-wide.
  • Achieved or exceeded 93% satisfaction rating on consistent basis.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Documented conversations with customers to track requests, problems and solutions.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Company Name | City, StateServer Supervisor04/2012 - 01/2016
  • Educated waiters on menu, memorization strategies and how to convey information in positive and upbeat manner.
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
  • Instructed new staff members on food handling procedures and service techniques.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Watched new staff for concerns such as drug use and card skimming.
  • Calculated charges, issued table checks and collected payments from customers.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Company Name | City, StateNight Auditor01/2010 - 01/2016
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Coordinated with guest services and concierge team to meet guest needs.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Monitored reservations to track incoming parties and special events.
  • Completed all nightly updates to hotel rates and individual room charges.
  • Posted nightly checks and vendor payments worth up to $[Amount], keeping detailed records and receipts.
  • Documented wake-up requests and set up automatic calls in system.
  • Ran end-of-day computer functions and closed out reports, submitting details to [Job title] for review.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Assisted hotel guests with check in and out procedures courteously.
  • Managed inventory of keys and linens each day and included all necessary information on audit reports.
  • Analyzed day payments and created detailed reports to identify and suggest remedies for areas of improvement.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
Education and Training
Kirkwood Community College | City, StateSome College (No Degree)
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Resume Overview

School Attended

  • Kirkwood Community College

Job Titles Held:

  • Team Lead
  • Call Center Representative
  • Server Supervisor
  • Night Auditor

Degrees

  • Some College (No Degree)

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