Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Focused Team Leader bringing 10 years in management. Adept at reviewing team analytics and devising improvement strategies to increase productivity. Skilled coach and trainer committed to helping employees reach maximum potential.

  • Team leadership and development
  • Team leadership, training and development
  • Cross-functional team leadership
  • Team leadership strength
  • Team leadership skills
  • Team Building/Leadership
  • Training leadership
  • Proven team leader
  • Team leadership abilities
  • Team player with positive attitude
  • Forklifts
  • Material Safety Data Sheets
  • Materials handling and transport
  • Warehouse operations
  • Facilities maintenance
  • Pallet jacks
  • Product organization
  • Stockroom procedures
  • Loss prevention
  • Inventory control
  • Time management
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
11/2010 to Current Team Lead Vallen | Sulphur Springs, TX,

Role and Responsibility

The responsibility of the Team Leader is to lead, coordinate and facilitate the support provided to an individual. This will include the leadership and management of the dedicated staff team/s. The role required the ability to use initiative and to work independently and creatively. The role also involved ensuring that the workers continues to develop / progress and establish and maintain positive relationships with other team members of the company with an aim to extending natural support and reducing dependence on paid support. The Team Leader is responsible for ensuring compliance with all legal and organisational requirements and for ensuring excellence in areas which are measured internally and externally.

Main Responsibilities

To ensure the individual receives the highest quality of support in line with the values of Partners in Support. The Team Leader will

1. ensure that the Team supports the individual in a consistent and person centred manner in accordance with their wishes and needs

2. develop a good understanding

of the person and support the continuous

development of accessible communication that makes sense to the individual and

arrange staff training and induction where necessary

3. lead the team in ensuring that the individual is empowered and supported in a creative and thoughtful manner which suits them best.

4. lead the team to find potential in every moment for the person to make decisions and take control on a day to day basis in all aspects of their lives in.

5. work in partnership and ensure external

communication is effective with the individual, their family, friends and all relevant professionals

6. work using initiative, finding proactive solutions and ideas as well as ensuring positive and consistent reactive strategies are in place to support individuals

7. adhere to and implement Partners in Support policies and procedures as well as

external polices which apply to the individual and the team, and to ensure that all compliance standards are met

8. take lead responsibility for ensuring that the individual’s physical, emotional and

mental well - being is considered and prioritised, taking appropriate action when necessary and to liaise with professionals as required

9. ensure any concerns regarding the individual are reported to the Service Manager, Assistant Director and/or Director

10. support, create and develop a positive vision for the person using person centred

thinking tools to facilitate this where relevant

11. develop positive, person centred action plans with the person to support and monitor their personal development

  • Key Duties

• To lead and support the team to monitor the individual’s mental, emotional and physical health and take appropriate action to safeguard and maintain their health

• To lead and support the individual and team to develop and maintain relationships with neighbours, their friends and family

• To develop effective external communication systems with relatives, professionals and other external partners

• To problem solve with the team and develop and implement proactive person centred risk management approaches

• To ensure the individual has support organised to meet their needs, including the arrangement of flexible and creative rotas

• To provide regular supervision for staff and facilitate regularly team meetings

• To provide induction for staff and training as required

• To manage the performance of individuals and the team to ensure best possible

• To assist the individual to maximise their benefits and gain assistance from Welfare Rights agencies where necessary

• Enforced adherence to company policies, answered coworkers' questions and trained new personnel

• Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.

  • Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth.
  • Offered constructive criticism regarding quality assurance on collections team phone calls.
  • Delegated daily tasks to team members to optimize team productivity.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
10/2015 to 08/2019 Warehouse Worker Catapult Learning | Palm Beach Gardens, FL,
  • Identified defective, incorrect or missing merchandise and promptly reported issues to supervisor.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Transferred heavy materials from ground level to elevated storage locations to facilitate timely retrieval of items.
  • Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
  • Stood for extended time periods to perform packaging tasks to complete order fulfillment process.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Cleaned and maintained warehouse to comply with Occupational Safety and Health Administration (OSHA) and state safety and health standards.
  • Positioned products between receiving, storage and shipping areas to efficiently transfer items with minimum wasted effort.
  • Utilized pallet jacks to move items to and from different warehouse locations.
  • Evaluated challenging warehouse situations and resolved issues to comply with company guidelines and maintain good process flows.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Staged and sorted multiple types of products for loading to comply with preset instructions.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Communicated with internal staff members and management to facilitate timely product flows.
  • Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
11/2010 to 08/2019 Stocker Macy's | Saint Petersburg, FL,
  • Assisted customers by locating items and moving heavy purchases to vehicles.
  • Palletized merchandise for easy movement to sales floor locations.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
  • Followed proper stock rotation procedures to minimize obsolescence and removed any out of date items from sales floor.
  • Removed debris from aisles to avoid blocking customers or adding any safety concerns.
  • Organized stockroom by keeping products in correct locations, helping to maintain accurate inventory counts and free-flowing aisleways.
  • Noted current product inventory levels to support completion of order requests and audits.
  • Blocked and faced all products on shelves and displays to meet company policies.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Monitored the work space to ensure that it was neat, orderly and safe.
  • Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
  • Identified defective, incorrect or missing merchandise and promptly reported issues to supervisor.
  • Provided subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes.
  • Properly disposed of debris and box packaging.
  • Moved and rebuilt shelves, racks, and displays to increase visibility of merchandise.
11/2010 to 08/2019 Custodial Worker University Of Kentucky | Lexington, KY,
  • Handled, used and stored hazardous chemical cleaners correctly to prevent injury or illness.
  • Notified building managers about needed repairs.
  • Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
  • Maintained all janitorial equipment and performed minor repairs to extend life and avoid malfunctions.
  • Cautiously operated Kivak and Floor Scrubber equipment while adhering to all corporate safety measures.
  • Maintained Kivak and Floor Scrubber equipment on regular basis, improving overall longevity of custodial machines.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Immediately cleaned up spills and wet areas on floors resulting from ceiling leaks to prevent customer and personnel falls.
  • Responded to requests for building and maintenance repairs and cleanups immediately.
  • Organized custodial closets to reduce time looking for needed shift items.
  • Thoroughly cleaned to maintain organized and welcoming environment.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
  • Responded to requests promptly to clean and sanitize areas after accidents.
  • Completed hourly custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection.
  • Assessed functionality of cleaning equipment and performed repairs when needed.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Maintained inventory of cleaning supplies and documented items requiring reorder.
  • Utilized manual and electric cleaning equipment, adhering to all safety processes to minimize risk.
  • Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
Education and Training
Expected in 10/2007 GED | J.Everett Light Career Center , Indianapolis, Indiana GPA:

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