LiveCareer-Resume

team lead resume example with 6 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Sensible Operations Specialist with a passion for business management, operations, and sales. Driven, ambitious and dedicated to managing the flow of the workplace and optimizing day-to-day activities. Over four years of strong experience in the customer service industry.

Skills
  • Production monitoring
  • Quality control
  • Resource Allocation
  • Workplace safety
  • Client support
  • Training
  • Quality Improvement
  • Team Supervision
  • Experience in leadership
  • Working collaboratively
  • Quantitative skills
Education and Training
Foley High School Foley, AL Expected in 05/2021 High School Diploma : - GPA :
Experience
Western Materials Recycling - Team Lead
Salt Lake City, UT, 11/2019 - 01/2021
  • Monitored team progress and enforced deadlines.
  • Delegated daily tasks to team members to optimize group productivity.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Kept work flowing smoothly in and out of department by working closely with runners, warehouse and other personnel to coordinate movements.
  • Rotated through series of different stations based on team needs.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Mentored newly hired employees on cleaning operations and implemented training on safety procedures to prevent injuries.
  • Trained new hires on their job specifications and good costumer service skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Kehe Food Distributors - Field Coordinator
Flower Mound, TX, 02/2018 - 11/2019
  • Delivered exceptional customer service through timely attention to needs and resolution of issues.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Inspected completed work to assess quality and identify skill gaps.
  • Determined schedules, sequences and assignments for work activities, based on priority and personnel skill.
  • Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
  • Investigated accidents and injuries, preparing reports on findings.
Comsonics - Quality Assurance Inspector
Weyers Cave, VA, 06/2017 - 02/2018
  • Reported repeat issues to supervisors
  • Fixed unit appearance regularly.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
  • Adhered to safety protocols to minimize equipment damage and avoid injuries.
  • Completed non-destructive tests and visual inspections continuously.
  • Inspected and repaired products to meet project expectations.
  • Escalated continuous nonconformity issues to Management for remediation assistance.
Mckibbon Hospitality - Housekeeper
Deerfield Beach, FL, 03/2011 - 08/2013
  • Removed trash from rooms and replaced liners to wastebaskets.
  • Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
  • Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Replenished guest supplies and amenities.
  • Informed supervisor when supplies were low.
  • Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Coached new housekeepers and inspectors by demonstrating approved cleaning procedures.
  • Interacted positively with residents while cleaning apartments and common areas.
  • Washed and dried dishes to maintain clean and orderly kitchen.
  • Cared for flooring by sweeping or vacuuming debris, steaming and scrubbing stains and moping hard surfaces.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
  • Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
  • Worked with speed and efficiency to meet all job requirements.
  • Sanitized bathrooms, kitchens and other germ-prone areas.

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Resume Overview

School Attended

  • Foley High School

Job Titles Held:

  • Team Lead
  • Field Coordinator
  • Quality Assurance Inspector
  • Housekeeper

Degrees

  • High School Diploma

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