Team Lead Resume Example Rack Room Shoes Inc.

TEAM LEAD

Professional Summary

Safety-oriented individual well-trained to follow emergency protocols and give cohesive, clear directions to patrons. Firm yet gentle enforcer of rules and known for quickly addressing issues. Reliable and safety-minded while remaining poised and grounded in stressful situations. Excellent relationship-building and decision making skills.

Work History

Rack Room Shoes Inc. - Team LeadPooler , GA05/2019 - Current

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Operated machinery safely to reduce workplace accidents.
Instructed junior team members on protocols and procedures of each station to maximize contributions.
Maintained clean and well-organized work space to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Monitored safety of all guests.
Monitored pool area for violations and potential hazardous situations.
Maintained rescue equipment in peak condition by conducting inspections and completing basic repairs.
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Flixbrewhouse - BartenderFrisco , TX03/2019 - 04/2019

Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Set up glassware, liquor and other necessary supplies for special events.
Checked ID cards and verified bar guests were of legal age.
Received 50-200 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
Operated efficiently in high-volume setting to prepare and serve several drinks in a timely manner.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Handled cash on daily basis, which built trustworthiness and loyalty with owners.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Took customer orders and capitalized on opportunities to sell special beverage and food options.

San Diego Unified - Police DispatcherSan Diego , CA07/2016 - 12/2018

Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Read system maps and caller information, and documented all details in C.A.D.
Answered calls from automatic routing system and took pertinent information from callers.

Skills

Bartending Skills:

Bartending Certification
TIPS Certification
Hospitality service expertise
Attending multiple customers
Positive attitude
Clear and effective communication
Engaging personality
Fast learner
Customer service
Highly reliable
Handling difficult customers
Menu memorization
Responsible alcohol service

Police Dispatcher Skills:

Computer-aided dispatching
Information intake
Strong verbal communication
Powerful negotiator
Conflict resolution

Team leadership
Skilled in NCIC, Q.E.D
Extremely organized
Prioritizing calls
Employee training
Excellent sense of direction
Excellent time management
Safety-conscious

Team Lead/Lifeguard Skills:

Workplace safety
Employee Evaluation
Quick decision making
Team management
Relationship development
First Aid and CPR
Effective problem-solver
Training and mentoring
Public safety
Ability to perform evaluations
Completing physical assessments

Education

2013South Plainfield High SchoolCity, StateHigh School Diploma

Santa Fe CollegeCity, StateCriminal Justice

Ocean County CollegeCity, StateCriminal Justice

Ramapo College of New JerseyCity, StateLaw & Society

Bergen Community CollegeCity, StateNursing

Certifications

SafeServ/ T.I.P.S certification
Bartending Certification
Ellis & Associates Certified Lifeguard
First Aid/CPR Certified

Resume Overview

School Attended

South Plainfield High School
Santa Fe College
Ocean County College
Ramapo College of New Jersey
Bergen Community College

Job Titles Held:

Team Lead
Bartender
Police Dispatcher

Degrees

High School Diploma
Criminal Justice
Criminal Justice
Law & Society
Nursing

Team Lead Resume Example

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