Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Hardworking and reliable Information Referral Specialist Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.

  • Supervision
  • Team management
  • Organizational skills
  • Training & Development
  • Time management
  • Customer service
  • Friendly, positive attitude
  • People skills
  • Critical thinking
  • Conflict resolution
  • Quality inspection
  • Production monitoring
  • Resource Allocation
  • Issue resolution
  • Training
  • Experience in leadership
  • Team Supervision
  • Teambuilding
  • Troubleshooting
  • Program evaluation
  • Workplace safety
04/2019 to Current Team Lead Rack Room Shoes Inc. | Roanoke, VA,
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Shadowed managers to gain understanding of organizational expectations and management techniques.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Communicated status of assigned responsibilities to management.
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored team progress and enforced deadline.
  • Resolved client issues by delivering excellent customer service and maintaining positive attitude.
  • Integrated process improvements to increase overall workflow.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Developed and monitored weekly staff schedules.
  • Followed staffing strategies to achieve production goals.
  • Resolved customer issues efficiently to build loyalty.
  • Responded to advanced issues with professional and relationship-focused approach.
  • Assisted with administrative tasks to better understand industry processes.
  • Aided compilation of employee performance reviews to identify areas for training, provide feedback and set goals for improvement.
  • Scheduled team members in busy office settings to facilitate appropriate coverage.
  • Assisted assessments of projected business demand to help maintain employee coverage.
  • Assisted with recruitment, interviewing and onboarding new employees.
  • Collaborated with manager to compile standardized policy to maintain compliance with company guidelines and regulatory requirements.
01/2017 to 04/2019 Electronics Department Manager Petco | San Pedro, CA,
  • Directed and supervised staff performance.
  • Serialized inventory daily of $30,000 or greater.
  • Used Point of Sale register system to complete transactions.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Instructed staff on procedures for handling difficult transactions.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Identified potential shoplifters and alerted management.
  • Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Grew revenue by improving sales and service strategies.
  • Managed 9 employees.
  • Assigned employees to specific duties to best meet needs of store.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Trained and developed employees through constructive feedback and focus on long-term career growth.
  • Increased sales on consistent basis by developing key customer relationships.
  • Increased sales on consistent basis by developing and maintaining key customer relationships.
  • Hired, trained, supervised and motivated team of 9 retail professionals to provide knowledgeable and fast service to every guest.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Built lasting client relationships by organizing and planning sales events.
  • Recognized for exceptional shift performance.
04/2015 to 01/2017 Ecommerce Department Manager Walmart | City, STATE,
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.
  • Inspected outgoing packages and documents to verify conformance to customer order requirements and requests.
  • Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
  • Conferred with production, sales, shipping, warehouse and common carrier personnel to expedite and trace shipments.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
Education and Training
Expected in 06/1984 High School Diploma | Smithsburg High School, Smithsburg, MD GPA:
  • Completed coursework in Business Management and Accounting
Expected in | University of Maryland University, Mannheim, Germany, GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended

  • Smithsburg High School
  • University of Maryland University

Job Titles Held:

  • Team Lead
  • Electronics Department Manager
  • Ecommerce Department Manager


  • High School Diploma
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: