team lead resume example with 20+ years of experience

Jessica Claire
Team Lead
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

I started my business career with C. A. Juillard, Inc.

in 1994 as a secretary. I moved on to become Office Manager and eventually Owner. I learned great customer skills and how to handle unsettled customers both in person and telephone as well as with our staff. Scheduled and prioritized service calls and set up meetings between customers and technicians if required. Unfortunately, we had to choose to close our business due to Covid-19. I then went on to DB Schenker as a Temp. Within 6 months was hired on directly as a Trainer for the in Shipping Dept. and within a year was promoted to Team Lead for Test & Repair/Shipping Dept. I enjoy working with people and believe that I would be a great asset to your team,

  • Job Assignments
  • Process Improvement Initiatives
  • Quality Standards
  • Accounts Payable and Receivable
  • Team Monitoring
  • Corrective Actions
  • Task Monitoring
  • Profit and Loss Reporting
  • Production Monitoring
  • Microsoft PowerPoint
  • POS Transactions
  • Team Member Motivation
  • Team Meetings
  • Workload Delegation
  • Overseeing Daily Activities
Work History
07/2019 to Current
Team Lead Ryder System Inc. San Francisco, CA,
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Tracked receipts, employee hours and inventory movements.
05/2015 to 07/2020
Owner/Operator Lineage Logistics Charleston, SC,
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Improved records management systems for leases and contracts to boost renewals timeliness.
10/1994 to 06/2015
Office Manager West Coast Dental Norco, CA,
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Coordinated special projects and managed schedules.
  • Compared vendor prices and negotiated for optimal savings.
  • Developed standard operating procedures for all administrative employees.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Sourced vendors for special project needs and negotiated contracts.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
Expected in to to
Newport High School - Newport, PA,

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Resume Overview

School Attended

  • Newport High School

Job Titles Held:

  • Team Lead
  • Owner/Operator
  • Office Manager


  • GED

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