Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. Supervisor motivated to improve organization and employee performance by creating an environment of mutual respect, trust, consensus-building and accountability. Team-oriented self-starter bringing 22 years in training, staff development, management and accounting experience. Exceptional communication, analytical and organizational skills.
Skills
Business Management
Staff Management
Customer service
Scheduling
Operational improvement
Point of Sale Systems
Decision-making skill
Coaching and mentoring
Recruitment
Employee evaluation
Work History
Team Lead, 03/1998 to Current Amazon – Grafton, MA,
Supports the achievement of financial goals; delivers daily operational guidance to teams; and monitoring inventory flow processes and service standards.
Leads team associates effectively by operating as the manager on duty; prioritizing and delegating daily workloads; monitoring and communicating team staffing needs; ensuring area processes are executed effectively; setting clear expectations; communicating goals; maintaining open dialogue with team associates; ensuring compliance with company policies and procedures; participating in the hiring, promotion, coaching, training and evaluation of associates.
Verified deposits, rectified discrepancies and processed end-of-day paperwork .
Maintains area merchandise presentation.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
Demonstrates , promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.
Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
Managed schedules, accepted time off requests and found coverage for short shifts.
Customer Service Manager, 04/2018 to 10/2019 Cpanel – Remote, OR,
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Investigated and resolved internal accounting variances to keep records current.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Kept front end areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Front End Zone Supervisor, 09/2009 to 04/2018 Walmart Supercenter – City, STATE,
Managed staff of 60 cashiers, 8 customer service manager, 3 accounting associates, 6 customer service desk associates, 7 People Greeters, 8 cart pushers and 3 Maintenance Associates.
Interviewed job candidates and made staffing decisions.
Assigned employees to specific duties to best meet the needs of the store.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Adhered to all confidentiality requirements at all times.
Solved unresolved customer issues.
Trained staff on operating procedures and company services.
Fostered an environment which encouraged continual process improvements.
Maintained up-to-date knowledge of product and service changes.
Reordered inventory when it dropped below predetermined levels.
Cleaned and organized the store, including the checkout desk and displays.
Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
Mentored new sales associates to contribute to the store’s positive culture.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Monitored developments in the fields of industrial technology, business, finance and economic theory.
Handled, termination of employees and administering disciplinary procedures.
Handled various accounting transactions.
Verified daily cash reconciliation at a high-volume location.
Coordinated fundraising events to support Children's Miracle Network.
Photo Center Department Manager, 2007 to 08/2009 Walmart Supercenter – City, STATE,
Interviewed job candidates and made staffing decisions.
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Examined merchandise to verify that it was correctly priced and displayed.
Generated repeat business through exceptional customer service.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Mentored new sales associates to contribute to the store’s positive culture.
Actively pursued personal learning and development opportunities.
Education
High School Diploma: , Expected in 1997 Milton High School - Milton, PA GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
