Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. Supervisor motivated to improve organization and employee performance by creating an environment of mutual respect, trust, consensus-building and accountability. Team-oriented self-starter bringing 22 years in training, staff development, management and accounting experience. Exceptional communication, analytical and organizational skills.

  • Business Management
  • Staff Management
  • Customer service
  • Scheduling
  • Operational improvement
  • Point of Sale Systems
  • Decision-making skill
  • Coaching and mentoring
  • Recruitment
  • Employee evaluation
Work History
Team Lead, 03/1998 to Current
AmazonGrafton, MA,
  • Supports the achievement of financial goals; delivers daily operational guidance to teams; and monitoring inventory flow processes and service standards.
  • Leads team associates effectively by operating as the manager on duty; prioritizing and delegating daily workloads; monitoring and communicating team staffing needs; ensuring area processes are executed effectively; setting clear expectations; communicating goals; maintaining open dialogue with team associates; ensuring compliance with company policies and procedures; participating in the hiring, promotion, coaching, training and evaluation of associates.
  • Verified deposits, rectified discrepancies and processed end-of-day paperwork .
  • Maintains area merchandise presentation.
  • Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
  • Demonstrates , promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.
  • Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
Customer Service Manager, 04/2018 to 10/2019
CpanelRemote, OR,
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Investigated and resolved internal accounting variances to keep records current.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Kept front end areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
Front End Zone Supervisor, 09/2009 to 04/2018
Walmart SupercenterCity, STATE,
  • Managed staff of 60 cashiers, 8 customer service manager, 3 accounting associates, 6 customer service desk associates, 7 People Greeters, 8 cart pushers and 3 Maintenance Associates.
  • Interviewed job candidates and made staffing decisions.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Adhered to all confidentiality requirements at all times.
  • Solved unresolved customer issues.
  • Trained staff on operating procedures and company services.
  • Fostered an environment which encouraged continual process improvements.
  • Maintained up-to-date knowledge of product and service changes.
  • Reordered inventory when it dropped below predetermined levels.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
  • Mentored new sales associates to contribute to the store’s positive culture.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Monitored developments in the fields of industrial technology, business, finance and economic theory.
  • Handled, termination of employees and administering disciplinary procedures.
  • Handled various accounting transactions.
  • Verified daily cash reconciliation at a high-volume location.
  • Coordinated fundraising events to support Children's Miracle Network.
Photo Center Department Manager, 2007 to 08/2009
Walmart SupercenterCity, STATE,
  • Interviewed job candidates and made staffing decisions.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Generated repeat business through exceptional customer service.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Mentored new sales associates to contribute to the store’s positive culture.
  • Actively pursued personal learning and development opportunities.
High School Diploma: , Expected in 1997
Milton High School - Milton, PA

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  • Milton High School

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  • Customer Service Manager
  • Front End Zone Supervisor
  • Photo Center Department Manager


  • High School Diploma

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