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Team Lead Resume Example

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TEAM LEAD
Summary

Motivated and professional with excellent leadership and planning abilities focused on delivering high-quality products on tight schedules. Monitor, train and encourage employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.

Observant Team Lead with drive to streamline protocols for maximized production, effective maintenance and employee progress. Safety-focused and committed to solutions-oriented problem-solving. Knowledgeable about every equipment and every new and old products.

Hardworking manufacturing professional effective in team-based environments and cross-trained in any and every roles. Steps in and handles diverse tasks while maintaining high quality and performance goals. Fair evaluator of team and individual performance.

Skills
  • October 2014 to March 2017
  • I'm currently an customer representative, I help people find the cost of their prescriptions, along with a physician that in their
  • Area, if other agents need help I will be there to help them,and I also help customers understand the type of plan they have,
  • Because its a lot of time members won know that they had drug coverage and when they call I will help them understand so
  • They can stay with our company Humana. I have also did baby sitting for a lot of families. I am a well rounded worker, I'm a
  • Peoples person,and I always get along with people.
  • Call Center
  • Customer Service
  • Customer Care
  • CSR
  • Typing skills, great communication, and very friendly (6 years)
  • Mentor (6 years)
  • Team Leader (6 years)
  • Customer Support
  • Call Center
  • Customer Service
  • Customer Care
  • Customer Support
  • Email
  • Team Leader
  • Mentor
  • Type
  • Typing skills
  • Quality control
  • Workplace safety
  • Team supervision
  • Client support
  • Safety
  • Issue resolution
  • Training
  • Quality Improvement
  • Call center experience
  • Improvement plan knowledge
  • Experience in leadership
  • Ability to analyze reports
  • Coordination
Experience
Company Name | City, StateTeam Lead10/2020 - Current
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Delegated daily tasks to team members to optimize group productivity.
  • Promoted product quality by closely inspecting items and working with team members to correct deficiencies.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Developed and monitored weekly staff schedules.
  • Trained new employees on how to use the system and what positions to support team efficiency.
  • Followed every staffing strategies to achieve production goals.
  • Optimized staffing levels with strategic scheduling and task delegation.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Offered constructive criticism regarding quality assurance on collections team phone calls.
  • Evaluated employee performance, identified areas of improvement and communicated plans to employees.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Monitored team progress and enforced deadlines.
  • Integrated process improvements to increase overall workflow.
  • Identified areas of applications for regression testing following software updates, system changes or functionality changes to avoid unnecessary downtime and recoding.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
Company Name | City, StateRecreation Aide06/2017 - Current
  • My duty at Devolve is to implement ideas, find games to play, and assist with planning field trips.
  • I handle kids from ages 5-8 and it was 30-35 kids each day.
  • Monitored and supervised recreation center activities, including ball sports, games, field trips and basic leisure classes and patiently taught rules of team and individual games and activities.
  • Planned, organized and delivered therapeutic recreational services to residents. encouraging participation in activities.
  • Led group activities for nursing home residents in variety of recreational pursuits, including parties, sing-a-longs, bingo, exercises, cooking, crafts and food-related socials.
  • Organized and supervised play and recreational activities for children and adults at parks and playgrounds and kept recreational areas neat, clean, safe and inviting.
  • Advertised for upcoming events to promote engagement and involvement.
  • Established, identified and assessed event goals and intended outcomes.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Developed events and programs in consideration of needs, abilities and interests of participants.
  • Coordinated and arranged decorations, equipment and food service to facilitate various entertaining activities.
Company Name | City, StateCustomer Service Associate10/2018 - 03/2020
  • Catherine's currently on the email and chat team.
  • My duty is to place orders , track packages, process refunds, and respond to emails .
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
Company Name | City, StateCustomer Service Representative09/2017 - 06/2018
  • While working at Universal property I was assisting customers with setting appointments for an inspection, letting them know what's covered and what's not , and I also assisted adjusters with getting in contact with customers.
  • Answered over 40+ inbound calls per day and directed to designated individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Trained about 25-30 new employees each time in procedures and policies in order to maximize team performance.
  • Answered customer questions and addressed concerns, resulting in 80% reduction in complaint calls.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Upheld privacy and security requirements established by team regulatory agencies.
Company Name | City, StateCustomer Service Associate11/2014 - 03/2017
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Documented conversations with customers to track requests, problems and solutions.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Educated customers on special pricing opportunities and company offerings.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered 50+ inbound calls per day and directed to designated individuals or departments.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Reviewed account and service histories to identify trends and issues.
Education and Training
Ultimate Medical Academy | City, StateAssociate2017
South Plantation High School | City, StateHigh school diploma2014
Personal Information
I'm a very easy going, hardworking, fast learner, and punctual person . I am also opened to Learn and create new things to help build a company . Authorized to work in the US for any employer Customer Service Representative Convey Health Solutions - Miramar, FL
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Resume Overview

School Attended

  • Ultimate Medical Academy
  • South Plantation High School

Job Titles Held:

  • Team Lead
  • Recreation Aide
  • Customer Service Associate
  • Customer Service Representative

Degrees

  • Associate
    High school diploma

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