Diverse background in management, customer service and exceptional interpersonal, communication and negotiation skills with the ability to develop and maintain mutually beneficial internal and external relationships. Managing, motivating and training, a successful and productive team and thrives in a highly pressurized and challenging working environment.
Team Lead10/2014 to Current Computer Generated SolutionsAtlanta, GA
Successfully managed the activities of 80 team members in multiple locations.
Assisted with creating training manuals targeted at resolving even the most difficult customer issues.
Monitored the daily activities of 5 customer support teams.
Owned team productivity metrics.
Provided detailed monthly departmental reports and updates to senior management.
Resolved customer questions, issues and complaints.
Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
Lead on and off-site customer support teams across multiple time zones.
Administrative Assistant/Event Assistant03/2013 to 02/2015 The Kisses AgencyAtlanta, GA
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Designed electronic file systems and maintained electronic and paper files.
Planned meetings and prepared conference rooms.
Supplied key cards and building access to employees and visitors.
Managed daily office operations and maintenance of equipment.
Set up equipment for broadcasts and promotions at station remotes.
Managed all closed-captioning orders for shows.
Catering Manager11/2012 to 12/2014 Corner Bakery CafeNorcross, GA
Overseeing the management of facilities; checking event bookings and allocation or resource/staff.
Successfully planning new promotions and initiatives while contributing to business development; managing staffing and client issues with effective turnaround time.
Monitoring, adjustments and implementation of trending developments in the industry such as menus and consumer tastes.
Daily functions include managing food and beverage provision and functions for events, supervising catering and wait staff, budgeting and establishing financial targets and forecasting, managing payroll and monitoring spending levels, negotiating contracts with customers, assessing requirements and ensuring satisfaction with service deliveries, maximizing sales and meeting profit and financial
Operations Manager09/2010 to 08/2012 Swirll YogurtAtlanta, GA
Ensuring staff provides world class customer service while performing daily management of recruiting, training, supervision and appraising staff.
Responsible for managing daily, weekly and monthly budgeting and keeping accurate financial metrics for reporting.
Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates. Effectively communicated with team members to maintain clearly defined expectations.
Interviewed, hired and trained new quality customer service representatives.
Successfully managed the activities of 50 team members in multiple locations.
Bachelor of Science: Business Administration2010Bauder CollegeAtlanta, GA