team lead resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Accomplished and seasoned leader focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Specializing in organization, staff training and employee retention, Good project management, scheduling and recordkeeping skills. Well-grounded, reliable and insightful with a strong attention to detail and discerning nature.

  • Production monitoring
  • Workplace safety
  • Key performance indicators
  • Performance improvement
  • Employee Evaluation
  • Quality control
  • Client Service
  • Staff education and training
  • Complaint resolution
  • Account management
  • Safety processes and procedures
  • Sales expertise
  • Excellent work ethic
Work History
11/2020 to Current
Team Lead Topgolf Baltimore, MD,
  • Coach team members in techniques necessary to complete job tasks.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Evaluates employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Works different positions and shifts to provide optimal coverage and meet production goals.
  • Trains new team members by relaying information on company procedures and safety requirements.
  • Regularly takes on additional job duties and hours during unexpected staff shortages.
  • Operates all types of warehouse machinery.
  • Documents counts and sorts finished work to promote easy access for data processing.
  • Operates material moving equipment to move heavy loads and maintain production levels.
  • Maintains timely departure of trucks in a fast paced environment
  • Tolerates extreme temperatures
  • Enforces regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Motivates and trains employees to maximize team productivity.
  • Keep work areas clean, organized and safe to promote efficiency and team safety.
07/2009 to Current
Executive Director of Operations Benchmark Senior Living Chelmsford, MA,
  • Increased employee retention 94% through improvements in leadership and development.
  • Collected and interpreted key metrics to determine which programs met desired outcomes or required further streamlining for success.
  • Surpassed annual revenue targets by over $650,000.00 through effective oversight of daily operations and strategic initiative implementation.
  • Increased new capacity and technology bases to bring more diverse services.
  • Minimized expenses by reducing excess staff and renegotiating vendor contracts.
  • Supported business growth through strategic planning and process development.
  • Met customer service standards and expectations consistently by effectively communicating and actively listening.
  • Streamlined company processes and procedures while enhancing customer satisfaction.
  • Formulated analysis assessments to make informed decisions on proposed projects.
  • Increased profitability by optimizing sales and fulfilling lower overhead costs.
  • Led organization by developing professional and ethical culture focused on excellence.
  • Implemented brand development strategies, including business development strategies, logo designs, and website designs.
  • Secured 99% satisfaction rate for all client services offered.
04/1995 to Current
Chief Financial Officer City Of Tuscaloosa, Al Tuscaloosa, AL,
  • Oversaw all financial operations company-wide, including budgets, payroll and accounts payable and receivable.
  • Prepared accurate financial statements at end of quarter.
  • Set and monitored effective financial policies.
  • Analyzed operational issues and implemented corrective action plans to improve profitability and efficiency.
  • Assessed company resources and made adjustments to keep operations efficient and cost-effective.
  • Offered advice to other executive leaders on strategies to improve financial growth.
  • Oversaw deployment of strategic business plans to accomplish accounting, compliance and revenue targets.
  • Studied market to determine optimal pricing real estate and to capitalize on emerging opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Learned and remained updated on statutory requirements and regulations.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Trained and motivated employees to perform daily business functions.
  • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
  • Optimized team hiring, training and performance.
  • Devised processes to boost long-term business success and increase profit levels.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
  • Maintained motivated and well-paid sales team by calculating commission payments on time.
04/2005 to 03/2020
Operations Supervisor/Consultant Manager American Family Insurance Company City, STATE,
  • Designed new projects with timelines, budgets and scope of work plans.
  • Introduced new systems of organization to streamline company changes.
  • Directed major client engagements and monitored asset managements
  • Increased profits by 60% through effective client engagement and sales leadership.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Monitored working environment, making sure it was always safe, positive setting for all employees.
  • Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Provided constructive feedback to workers, which improved morale and boosted efficiency.
  • Accomplished multiple tasks within established timeframes.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules, and increased sales/customer retention.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Approved regular payroll submissions for employees.
  • Directed staff and managed annual capital budget.
  • Prepared and recommended long-range plans for development of department personnel.
Expected in to to
High School Diploma:
Ben Davis High School - Indianapolis, IN
Expected in to to
: Criminology
University of Indianapolis - Indianapolis, IN

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Resume Overview

School Attended

  • Ben Davis High School
  • University of Indianapolis

Job Titles Held:

  • Team Lead
  • Executive Director of Operations
  • Chief Financial Officer
  • Operations Supervisor/Consultant Manager


  • High School Diploma

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