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Team Lead Resume Example

Resume Score: 80%

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TEAM LEAD
Professional Summary

Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Skills
  • Employee Evaluation
  • Quality control
  • Key performance indicators
  • Knowledgeable in Microsoft office, EPIC, Star MCKesson, Citrix, Kronos, Navinet, Availty, Net Smart, Medhost, DDE, Change Healthcare, Centricity, GE
  • Staff education and training
  • Daily workflow improvement
  • Complaint resolution
  • Account management
  • Written Communication
  • Analyzing claims
  • Account balancing
  • Knowledge Transfer
  • Leadership promotion
  • Participation reviews
  • Effective Team Leader
Work History
Team Lead, 04/2020 to Current
WellStar Health System – Marietta, GA
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Trained new employees and team leads by relaying information on company procedures, safety requirements and job aides to perform required task and delivered constructive criticism upon completion of job tasks.
  • Supported clinical team members with all revenue cycle procedures and addressed any issues as needed.
  • Completed financial reporting and analysis for billing revenue cycle.
  • Monitored and guided revenue cycle operations.
  • Supported change management by understanding and addressing impacts of new accounting policies, financial statement initiatives and non-standard transactions.
  • Monitored department KPIs and employee performance and adjusted plans to meet daily and monthly goals.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Mentored newly hired employees on EPIC system and as well as trained via Microsoft Teams and developed training manuals via job aides to use for reference purposes.
  • Managed over 20 employees monthly, quarterly and annual payouts for merit rewards based on productivity.
A/R Team Leader, 04/2019 to 09/2020
Piedmont Healthcare – Atlanta, GA
  • Trained new employees on customer service, money handling and organizing strategies.
  • Managed team of 20 employees, overseeing hiring, training, and professional growth of employees.
  • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
  • Verified postings to ledgers to confirm accurate entry and account balances.
  • Managed and updated financial accounts and permanent records for more than 125 current clients.
  • Complied with all established policies and performed bank reconciliations, accounts payable/receivable, invoicing, billing, collections, balance records, vendor payments and profit and loss statements for 125 clients.
  • Supported operations by communicating with customers, filing documents and managing data.
Business Office Supervisor, 07/2014 to 03/2018
Ridgeview Institute – Smyrna, GA
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Recruited, hired, trained and supervised staff of 32 employees and implemented mentoring program that offered positive employee engagement.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Interceded between employees during arguments and diffused tense situations.
  • Supervised and guided new employees on required job responsibilities and responded quickly to questions, which improved understanding of job responsibilities.
  • Performed billing, collection and reporting functions for office generating over $150 million annually.
  • Completed bi-weekly payroll for 32 employees.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Education
Bachelor of Arts: Human Resources Management, Expected in 05/2022
Strayer University - Washington, DC
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • WellStar Health System
  • Piedmont Healthcare
  • Ridgeview Institute

School Attended

  • Strayer University

Job Titles Held:

  • Team Lead
  • A/R Team Leader
  • Business Office Supervisor

Degrees

  • Bachelor of Arts : Human Resources Management , Expected in 05/2022

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