Team Lead Resume Example Wellstar Health System

TEAM LEAD

Professional Summary

Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Skills

Employee Evaluation
Quality control
Key performance indicators
Knowledgeable in Microsoft office, EPIC, Star MCKesson, Citrix, Kronos, Navinet, Availty, Net Smart, Medhost, DDE, Change Healthcare, Centricity, GE
Staff education and training
Daily workflow improvement
Complaint resolution
Account management

Written Communication
Analyzing claims
Account balancing
Knowledge Transfer
Leadership promotion
Participation reviews
Effective Team Leader

Work History

Team Lead, 04/2020 to Current
WellStar Health System – Marietta, GA

Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Developed monthly and daily production output plans to deliver on customer service and financial metrics.
Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Trained new employees and team leads by relaying information on company procedures, safety requirements and job aides to perform required task and delivered constructive criticism upon completion of job tasks.
Supported clinical team members with all revenue cycle procedures and addressed any issues as needed.
Completed financial reporting and analysis for billing revenue cycle.
Monitored and guided revenue cycle operations.
Supported change management by understanding and addressing impacts of new accounting policies, financial statement initiatives and non-standard transactions.
Monitored department KPIs and employee performance and adjusted plans to meet daily and monthly goals.
Managed schedules, accepted time off requests and found coverage for short shifts.
Mentored newly hired employees on EPIC system and as well as trained via Microsoft Teams and developed training manuals via job aides to use for reference purposes.
Managed over 20 employees monthly, quarterly and annual payouts for merit rewards based on productivity.

A/R Team Leader, 04/2019 to 09/2020
Piedmont Healthcare – Atlanta, GA

Trained new employees on customer service, money handling and organizing strategies.
Managed team of 20 employees, overseeing hiring, training, and professional growth of employees.
Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
Verified postings to ledgers to confirm accurate entry and account balances.
Managed and updated financial accounts and permanent records for more than 125 current clients.
Complied with all established policies and performed bank reconciliations, accounts payable/receivable, invoicing, billing, collections, balance records, vendor payments and profit and loss statements for 125 clients.
Supported operations by communicating with customers, filing documents and managing data.

Business Office Supervisor, 07/2014 to 03/2018
Ridgeview Institute – Smyrna, GA

Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Recruited, hired, trained and supervised staff of 32 employees and implemented mentoring program that offered positive employee engagement.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Established and updated work schedules to account for changing staff levels and expected workloads.
Interceded between employees during arguments and diffused tense situations.
Supervised and guided new employees on required job responsibilities and responded quickly to questions, which improved understanding of job responsibilities.
Performed billing, collection and reporting functions for office generating over $150 million annually.
Completed bi-weekly payroll for 32 employees.
Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

Education

Bachelor of Arts: Human Resources Management, Expected in 05/2022
Strayer University - Washington, DC

Resume Overview

Companies Worked For:

WellStar Health System
Piedmont Healthcare
Ridgeview Institute

School Attended

Strayer University

Job Titles Held:

Team Lead
A/R Team Leader
Business Office Supervisor

Degrees

Bachelor of Arts : Human Resources Management , Expected in 05/2022

Team Lead Resume Example

Resume Score: 80%

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