Team Lead Resume Example
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TEAM LEAD
Professional Summary
Train and develop staff to reach their potential in their nursing career, and promote Performance Improvement Plans toward the improvement of patient care, assist in developing policies and procedures, and ensure that nursing schedules are posted within the required time frame.
Core Qualifications
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Experience
Team Lead
July 2014 to CurrentAce Hardware － Prairie Village , KS
July 2014 to CurrentAce Hardware － Prairie Village , KS
- IP Surgical Services - St.
- Luke's - Magic Valley, Twin Falls, ID.
- Attending department meetings and sitting on various committees, currently sitting on the Surgical Services Taskforce, assisting the Director Department with resolving Midas' and designing and implementing new department policies and procedures, preparing staff and the department for JHACO audits, reviewing surgery schedules and comparing to staff coverage, facilitating a good working relationship with other departments and physicians, assisting administration with team training and leadership activities, assisting the manager in maintaining department budgets and costs, resolving employee conflicts, and patient-related complaints, assisting with employee reprimands and disciplinary actions.
Charge Nurse II/RN
Cass Information Systems, Inc － Columbus , OH
Cass Information Systems, Inc － Columbus , OH
- Assigning room assignments to nursing staff, assisting nursing staff in procedures, patient care, and developing critical thinking skills, rounding with physicians, coordinating room assignments with the Administrator Supervisor, resolving employee conflicts, rounding on patients, developing a patient/provider relationship with patients and family, leading morning nursing huddles, providing a positive work environment for nursing staff, and promoting a teamwork environment.
Sr. Teller
September 2006 to December 2008Mercantile Bank Corporation － Cadillac , MI
September 2006 to December 2008Mercantile Bank Corporation － Cadillac , MI
- Provided customer service to banking customers, conducted banking per policy and procedure, handled cash transactions accurately, and provided customer referrals to loan officers , and the banking center manager, supervised tellers and approved banking transactions, participated in a team environment to promote banking center campaigns and promotions to assist the banking center in reaching their customer satisfaction and sales goals.
Personal Banker
January 2005 to September 2006Central Bancompany － Columbia , IL
January 2005 to September 2006Central Bancompany － Columbia , IL
- Provided customer service to banking customers, recruited and submitted loan applications for mortgages, unsecured loans, vehicle loans, personal loans, and business loans, opened personal and business checking accounts, monitored banking center goals, motivated staff to reach banking center goals, led banking center morning huddles, monitored customer satisfaction scores, assisted in staff meetings, participated in a team environment to promote banking campaigns and promotions in order to assist the banking center in reaching their customer satisfaction and sales goals.
Banking Center Manager
January 2002 to January 2005Bank Of America － City , STATE
January 2002 to January 2005Bank Of America － City , STATE
- Provided customer service to banking customers, recruited and submitted.
- loan applications for mortgages, unsecured loans, vehicle loans, personal loans, and business loans, opened personal and business checking accounts, monitored banking center goals, motivated staff to reach banking center goals, led banking center morning huddles, monitored customer satisfaction scores, led staff meetings, prepared staff scheduling based upon banking center's needs and allotted FTE, resolved employee conflicts, resolved customer complaints, led a team environment to promote banking center campaigns and promotions to assist the banking center in reaching their customer satisfaction and sales goals.
Teller Coordinator
January 1998 to January 2002Bank Of America － City , STATE
January 1998 to January 2002Bank Of America － City , STATE
- Provided customer service to banking customers, conducted banking per policy and procedure, handled cash transactions accurately, and provided customer referrals to loan officers , and the banking center manager, supervised tellers and approved banking transactions, participated in a team environment to promote banking campaigns and promotions to assist the banking center in reaching their customer satisfaction and sales goals.
Education
Bachelor's Degree : Nursing, December, 2008University of Phoenix － City, StateNursing
January, 2014 to present : BSNLewis-Clark State College － City, State, US
Associate's Degree : NursingCity, StateNursing
Skills
API, banking, budgets, CPR Certified, critical thinking, customer satisfaction, customer service, designing, IP, leadership, Director, Magic, Meditech, meetings, Microsoft Excel, Microsoft Office, Microsoft Word, Midas, nursing, policies, sales, scheduling, Supervisor, teamwork
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Resume Overview
School Attended
- University of Phoenix
- Lewis-Clark State College
Job Titles Held:
- Team Lead
- Charge Nurse II/RN
- Sr. Teller
- Personal Banker
- Banking Center Manager
- Teller Coordinator
Degrees
- Bachelor's Degree : Nursing , December, 2008
January, 2014 to present : BSN
Associate's Degree : Nursing
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