Team Lead resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Quality Control
  • Shift Scheduling
  • Improvement Plan Knowledge
  • Analytical Thinking
  • Team Supervision
  • Staff Training
  • Overseeing Daily Activities
  • Evaluating Employee Work
  • Documentation and Reporting
  • Problem-Solving
  • Experience in Leadership
  • Performance Evaluations
  • Goal Setting
  • Coaching and Mentoring
  • Issue Resolution
  • Teamwork and Collaboration
  • Client Support
  • Leading Team Meetings
  • Computer Proficiency and Microsoft Office
  • Google Drive
  • Microsoft Office
01/2022 to Current
Team Lead Ibex Holdings Limited San Antonio, TX,
  • Delegated daily tasks to team members to optimize group productivity.
  • Fostered positive employee relationships through communication, training and development coaching
  • Conferred with other supervisors to coordinate operations and activities within or between departments.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Assigned projects and distributed tasks to team members as per area
  • Maintained close communication with clients to mitigate service issues.
  • Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported less-experienced event volunteers.
05/2021 to Current
Event Supervisor Laz Parking Grand Rapids, MI,
  • Organized event facility, food and beverage selections and audio-visual arrangements.
  • Assessed event success and identified improvement areas through client feedback.
  • Planned, coordinated and executed weddings and special events.
  • Directed event production in collaboration with sponsors, hosts and internal teams.
  • Designed and maintained spreadsheets documenting vendor, facility and guest information.
  • Boosted client satisfaction through administration of on-site service requests and event logistics management.
  • Hosted large groups by engaging with attendees during annual events.
  • Trained customer service, marketing and sales teams for events.
  • Organized corporate luncheons, dinners, conferences and special events.
  • Maintained close communication with clients to mitigate service issues.
  • Oversaw event logistics, venue scheduling and accommodations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
09/2018 to 12/2020
KJ‘s Dog Care Masterbrand Cabinets Inc. Smyrna, GA,
  • Offered animals ample exercise opportunities through walks and play activities.
  • Walked dogs at appropriate pace for breed, age and abilities to offer endurance-building jogs for athletic dogs and gentler walks for smaller, special needs or geriatric dogs.
  • Promoted skin and coat health through regular grooming.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Satisfied owners with quality grooming for large and small animals.
  • Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
  • Offered every owner exceptional customer service and support as well as top-notch care to each animal.
  • Helped pet owners improve care of animals by advising on individual animal needs.
12/2016 to 07/2018
Customer Service Manager Toys"R"Us City, STATE,
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Improved customer service wait times to mitigate complaints.
  • Monitored phone calls to provide feedback and coaching.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Interviewed, hired and trained staff to meet company objectives.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated and authenticated returns, exchanges and voids.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Conducted training and offered staff development opportunities to decrease process lags.
  • Assessed departmental operations to determine areas for improvement and support.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Mitigated escalated issues to drive customer satisfaction.
  • Mitigated regulatory risks by leading and developing sales analysis team protocol and compliance initiatives.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
Education and Training
Expected in 05/2015
High School Diploma:
John F Kennedy High School - Minneapolis, MN
Expected in
: Sports Studies
Long Beach City College - Long Beach, CA

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Resume Overview

School Attended

  • John F Kennedy High School
  • Long Beach City College

Job Titles Held:

  • Team Lead
  • Event Supervisor
  • KJ‘s Dog Care
  • Customer Service Manager


  • High School Diploma
  • Some College (No Degree)

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