Team Lead Resume Example CHE's GLOBALLY INSPIRED CATERING & EVENTS

TEAM LEAD

Professional Summary

Hardworking, Team-oriented and reliable Leader gifted at reviewing team tasks to assure quality. Engaging, proactive, professional and personable with ability to coach and train employees to maximize productivity. Resourceful Team Member with proven history of reliability and excellent work.

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service/Claims. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Qualified Claims Analyst with fifteen (15) years of experience in fast-paced customer service and call center environments.

Skills

Production monitoring
Customer Focused
Written and oral communication
Planning and implementation
Troubleshooting
Excellent problem-solving abilities
Customer rapport
Team Leadership
Marketing
Excellent diagnostic skills
Conflict resolution
[Type] support
Inbound and outbound calling
Customer Service
Computer proficient

Medical terminology knowledge
Sales techniques
Negotiation
Multi-line phone talent
Shipping procedures understanding
Data Entry
Sanitizing understanding
Special Events Planning
Food production management
Equipment Maintenance
Recipes and menu planning
Kitchen staff coordination
Scheduling
Customer retention

Work History

Team Lead, 11/2010 to Current
CHE'S GLOBALLY INSPIRED CATERING & EVENTS – Mason, OH

Designed and managed all aspects of a successful fundraising event for Steve Driehaus' 2010 Ohio pollical campaign: vendor management and coordination, and support staff management.
Provided support between external customers and internal Guest
Measured the success of Event using performance metrics and and reporting to executive team.
Responsible for how things go and checking on the completion of core operations.

Customer Service Associate, 03/2020 to 07/2020
Luxottica – Mason, Ohio

Managed customer relations and customer service through daily communication and interaction.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Exceeded service objectives by applying proven customer service and sales best practices.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Delivered superior client services, fostering strong rapport, retention and satisfaction.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
Assisted with price verifications and implemented adjustments for discounts or promotions.
Described and explained details about over a hundred Luxottica Products and service options to inform customers and guide purchasing decisions.
Issued receipts and processed refunds, credits, or exchanges.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Actively supported the Brand Support department by quickly responding to questions via phone and email and finding appropriate solutions to Guest concerns and issues.
Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Informed customers about special promotions and provided detailed information for various products.

Claims Analyst, 03/2006 to 01/2010
Humana – Cincinnati, Ohio

Maintained strict confidentiality with all personal data as per company guidelines.
Viewed reports regularly to make sure processing was conducted efficiently.
Interacted with clients and employees, which helped cultivate positive working relationships.
Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Delivered exceptional customer service to policyholders by communicating important information and patiently listening to all issues.
Documented all information gathered field and uploaded data to company database for efficient processing using AS400.
Maintained excellent attendance record, consistently arriving to work on time.
Increased customer satisfaction by resolving Coordination of benefits issues.

Education

Bachelor of Science: BS, Information System & Business Management, 06/2004
Strayer University - Washington, DC

Master of Science: MBA, Hospitality & Tourism Management, 06/2015
Strayer University - Washington, DC

Graduated with 3.3 GPA

Resume Overview

Companies Worked For:

CHE'S GLOBALLY INSPIRED CATERING & EVENTS
Luxottica
Humana

School Attended

Strayer University

Job Titles Held:

Team Lead
Customer Service Associate
Claims Analyst

Degrees

Bachelor of Science : BS, Information System & Business Management , 06/2004
Master of Science : MBA, Hospitality & Tourism Management , 06/2015

Team Lead Resume Example

Resume Score: 80%

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