Team Lead Resume Example
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
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Rockford , ILNothing Bundt Cakes/Aug 2016 to Current
- Led working groups to develop mitigation strategies and prepare standard operating procedures for system operations.
- Coordinated ongoing performance assurance for software applications and automated performance test scripts.
- Documented production levels, materials used and special incidents to keep management informed of daily activities.
- Delegated daily tasks to team members to optimize group productivity.
- Organized and prioritized incoming work orders, optimizing team workflows and resources to handle dynamic demands.
- Fostered positive employee relationships through effective communication, training and development coaching.
- Optimized staffing levels with strategic scheduling and task delegation.
- Moved supplies, finished products and heavy machinery with help of forklifts and overhead cranes.
- Monitored team progress and enforced deadlines.
- Developed and monitored weekly staff schedules.
- Compiled and analyzed sales figures to determine best approaches to improve sales as well as performance.
- Evaluated employee performance, identified areas of improvement and communicated plans to employees.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Armonk , NYK Health/Nov 2013 to Jun 2016
- Increased customer base and market share by promoting product through diverse channels.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Generated reports to assess performance and make adjustments.
- Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
- Positioned skilled staff in key areas throughout shift to optimIze department productivity.
- Documented receipts, employee hours and inventory movements.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Leveraged market knowledge and leadership ability to help drive profit increases.
- Assessed, optimized and elevated operations to target current and expected demands.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Dallas , TXNational Life Group/Jun 2011 to Jan 2013
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
- Checked 300 rooms per day to verify vacancies post-checkout.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
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Resume Overview
School Attended
- Absegami High School
Job Titles Held:
- Team Lead
- Shift Manager
- Housekeeper
Degrees
- High School Diploma
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